Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! confusing with my bundle

I topped up yesterday and on the app it says my bundle runs out on the 9th of January which would be correct but I received a text today saying it expires on the 20th of this month which is only ten days ?

Owen19 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Putting pay as you go sim in to kids watch phone

Hi I am going to order a kids phone tracker watch and was looking to know what sim package would be best, is there a sim I could get and say top it up and it would stay topped up even if it wasn't used like for 2, 4 or whatever length of time, this i...

Ken2022 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Confused

I am very ignorant. I don't know anything about phones. I Have just bought a Google Pixel 4XL and moved the sim card from my old Samsung phone to this one. The new phone seems to work fine, however when I go into My o2 the old phone still shows. How ...

nxf by Level 1: Joiner
  • 10 replies
  • 0 kudos

Resolved! Unlock settings so can access some websites

Hi there stupid question however does anyone know how I can unlock my settings as some of the websites become blocked . I tried doing this early and said need a credit card to verify my age. I'm 31 and on pay as you go

Claire25 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! My tariff

I think it is illegal and disgusting that you completely changed my tariff after it was your fault I was not able to get into my o2 account to stop a Bolt-on I had that was not working for me at all now you have taken away my free 300 texts allowance...

DJGAZZA1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 4444 not working

Why is the Paygo top up not working I have a. Voucher I need to use

Owennhhbb by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No topping up

I´ve been trying to top up my phone since yesterday...I´ve tried at leasts 15 times with different cards from different banks...I don´t know what to do. The message is always the same: "We couldn’t process your paymentSorry, it’s not been possible to...

Resolved! Where is my credit being spent

Please can you let me know how I have spent my last credit topup as I haven’t used the phone since topping up last yet I have no credit now

DP38 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 02 pay as you go

i keep getting free messages thats advertising things that keeps taking credit off my phone

sooty by Level 1: Joiner
  • 1 replies
  • 0 kudos