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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 45387 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 22338 Views
  • 19 replies
  • 2 kudos

Resolved! Charged for the wrong bundle

I have just changed my bundle and instead of being charge the new amount I have been charged the old amount. How do I get this fixed as the data etc is all wrong

Stace0289 by • Level 1: Joiner
  • 230 Views
  • 1 replies
  • 0 kudos

Resolved! Sim only for Alarm system

Hi I have an 02 sim card in my alarm system that texts me then rings me if its activated, now i put £10 on it when i got it but that ran out somehow without texting me or ringing me. so i put on another £20 & now its down to £13 without texting or ri...

Andy1137 by • Level 1: Joiner
  • 459 Views
  • 4 replies
  • 0 kudos

Resolved! Getting a refund of credit

Hi all I was wondering if any one could answer me a question, my husband died a couple of months ago and had an o2 pay as you go mobile with nearly £50 of credit on it, can anyone tell me if I can cancel his account and get a refund of the credit or ...

Mhc1 by • Level 1: Joiner
  • 517 Views
  • 2 replies
  • 0 kudos

Fall alarm sim pay as you go

i have a fall alarm sos device that can call and text if i fall and a sos button so i can call my wife all i need is a sim card were i prepay for these actions if neededwhat is the best for me

Craig18 by • Level 1: Joiner
  • 179 Views
  • 1 replies
  • 0 kudos

Resolved! Trying to switch from Big Bundle to Rolling Plan. Debit card details being declined.

Hi, I'm trying to switch from a Big Bundle to a Rolling Plan. However for whatever reason my debit card details are being declined. I keep getting the following message: "we cannot take your payment try a different card or try again". Don't know why ...

MayoExile by • Level 1: Joiner
  • 910 Views
  • 6 replies
  • 0 kudos

Resolved! Bill

Hi I paid my bill last Thursday but keep on receiving messages that I haven't. Now they have blocked all my calls. Can somebody please fix this asap, it's been very annoying

Resolved! canel my contract

Hi I want to cancel a contract that I'm paying for from my bank. The phone number is [Removed]

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