Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 5921 Views
  • 45 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 6893 Views
  • 18 replies
  • 2 kudos

Resolved! VoLTE on PAYG ?

Hi, I found an old post on this forum from 2017 quoting VoLTE is not available on PAYG. Can someone confirm this is still true today in 2021 ? Thanks in advance.

bill18 by Level 1: Joiner
  • 286 Views
  • 5 replies
  • 0 kudos

Resolved! Return money

Hey so I had placed an order whxih I have set back what do I do if I haven't received my money in 5 working days I tried to find information on the website but I couldn't.

aleeza by Level 1: Joiner
  • 77 Views
  • 1 replies
  • 0 kudos

Resolved! PAYG usage

How can I see why my balance has decreased ? 

stuart6 by Level 1: Joiner
  • 109 Views
  • 3 replies
  • 0 kudos

Resolved! Free O2 sim

I ordered a free PAYG O2 sim on 22/10/21. I received an email stating that it would be delivered within 3 working days. I still haven’t received it.

Ori73 by Level 1: Joiner
  • 96 Views
  • 1 replies
  • 0 kudos

Changing Mobile Number

Hi, Can anyone tell me how I can get my PAC code from O2 app or website, as I have no credit in the SIM and would like to switch to a different carrier. Thanks, Aaron

Aaron4659 by Level 1: Joiner
  • 126 Views
  • 5 replies
  • 0 kudos

Resolved! top up voucher expire date

Top up VoucherBought £10 top voucher for a new sim card however I purchased it late last night in the 1st and I didn't realise that voucher would expire on the same day it was purchased how do I still top up?

MH- by Level 1: Joiner
  • 151 Views
  • 1 replies
  • 0 kudos

Resolved! URGENT! TOP-UP BUT NOT BE ABLE TO USE

Currently, I have GBP 20 balance, but it seems 0 on my o2 page.I shouldn't top up again for it. How can I make my balance visible?

ZS2 by Level 1: Joiner
  • 133 Views
  • 5 replies
  • 0 kudos

Resolved! O2 rewards

Hi all.I've joined O2 rewards with an O2 issued number and all was good,but then I ported my number from virgin and now I can't login to rewards. I can't get a code when I am at login screen. Please does anyone have any ideas on this matter.

Rob62 by Level 1: Joiner
  • 134 Views
  • 3 replies
  • 0 kudos

Resolved! Problems with top up

I am unable to top up My phone online when I reach the Card payment page as soon as I click on the box to enter the Name on the card it throws me back to the page to select how much to top up.

Zorro100 by Level 1: Joiner
  • 137 Views
  • 3 replies
  • 0 kudos