Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! New phone, new SIM but want to change to old number

I've recently bought a new phone with a new SIM card but want to transfer my old phone number to the new SIM card. I don't have my old phone and the SIM card that was in it. I went to an 02 store and they said call 4445 for a PAC code. The PAC code t...

Resolved! New tariff problems

Hello, I originally chose the 10gb plan, then ran out and realised it wasn't enough, so changed to 30gb plan. The problem is, it doesn't start until the 28th so I have no data until then. How do I make it start now?

Cannot make or receive calls in europe.

I cannot make or receive calls. When I try to make a call it does not connect and just says call ended. When someone tries to call me the phone does not ring and the caller only gets my voicemail. I cannot send texts the only messages that come throu...

Payments abroad

Hello, my English is not the best,I want to use Google Translator during the chat,my native language is Polish

Resolved! Change number

I want to change my number

MONEY TAKEN FROM MY ACCOUNT

REFERENCE NUMBER D 21039330 £294.90 WHY HASA THIS BEEN TAKEN FROM MY ACCOUNT

Urgent Help Needed: Service Issues with Pay As You Go SIM

Hi there, I’m reaching out to the community for assistance with an ongoing issue I’ve been experiencing with my Pay As You Go SIM card. Last month, I switched from a monthly plan to a £10 Big Bundle tariff after moving back to Spain. Initially, every...

Sim card not arrived and I'm on a monthly SIM

Sim card not arrived and I'm on a monthly deal what do i do

After pay all the bill and close the account, what should I do

Hi, guys I have closed my O2 account and pay all my bill, but I still have 2 questions 1. Will O2 send me an email to inform me that my account has been successfully closed? Because after I close my account and received an email saying that I have to...

Resolved! callers asking me to reset my password

Today I received multiple phone calls - which I recorded - from people claiming to be from o2 asking me to use a password they created and for me to use it to change my o2 password using an email they sent to me. They claimed my sim card would soon b...

O2

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