Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 44952 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 21863 Views
  • 19 replies
  • 2 kudos

Unable to view PAYG account details, call 202, or get PAC

There appears to be something wrong with my PAYG account, can anyone suggest how to resolve? It has credit (I can call 4444 and that works) and I can sign into MyO2 online, but the site simply shows: ”It looks like something's gone wrongWe're looking...

MB10 by Level 1: Joiner
  • 324 Views
  • 3 replies
  • 0 kudos

Resolved! Bundles ended

I topped up my account. However, I got a message saying that it was unable to renew my Bundle plan and now it is even ended. What should I do to fix it? I am sure there is sufficient amount for payment

WKC by Level 1: Joiner
  • 421 Views
  • 3 replies
  • 0 kudos

Puc code

You need my puc code for the number [Removed]

Rach02 by Level 1: Joiner
  • 229 Views
  • 2 replies
  • 0 kudos

Resolved! PAYG top up not showing in account

I've just topped up my phone online, but received an error message to say that there was an error processing the £10 payment. However, I've had a text from O2 confirming that my balance has increased and the £10 is showing up in my banking app. Yet m...

HT77 by Level 1: Joiner
  • 473 Views
  • 3 replies
  • 0 kudos

Resolved! Bolt on

i have not used 10,000 mega data in two and now all sudden a got 1.4 it's a joke a need my data back up as need it keep in touch with family friends sick of this

View bill

Hi I'm trying to view my bill of the numbers I've dialled this month of July and can't get anywhere. Can you help? Thanks.

Resolved! Big bundle and Top ups

Hello, I've just received my Pay as you go SIM. I'm on the £15 big bundle. Do I need to top up with any credit? I was trying to get the £10 free credit but to get this I need to send a text to a number which I can't do without a credit. So I need to ...

Resolved! Help Me Plss

Hello everyone. I bought an o2 sim card and they directed me to the site to top up. But first of all, the problem is that I don't have a UK bank card, so I couldn't load through the site. Then I tried to top up the balance via Ding and it gave me a c...

Alper by Level 1: Joiner
  • 379 Views
  • 3 replies
  • 0 kudos

Resolved! You charged me too much

I recently changed from Virgin to o2 and added my wife's phone. The numbers are [Removed]and [Removed]. Payment is by direct debit totalling £16 per month. Why was I charged £38 in July ?

Iank by Level 1: Joiner
  • 179 Views
  • 1 replies
  • 0 kudos