Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Add sim card to my account

How can I buy and add sim card to my account

Top up

It says that my “name on card” has special leters etc in it when it doesnot so it will not let me top my phone up

Phone number change

It won’t let me sign in now that I have a new pay as you go contract because it is still registered on my old number which means I can’t get the confirmation code. Can you please change the sign in to my new number or point me in the right direction

Contract renewal

I have 2 devices; I would like to discuss renewing my contract and changing one of the phones to pay as you go.

Would like an additional line

Hello, I have one sim only plan with EE and another sim only plan with O2. I am planning on leaving EE but want to keep my existing number and move over to O2. I would like to EE number to be a physical sim and get an Additional virtual sim. I have a...

refund

i had a payment come out of my account for a top up on my rolling tariff. would it be possible to get that refunded back into my account as the payment came from my mothers card. myself and my mother didn’t realise it was set up as a standing order, ...

Keep my number

I have my PAC code but can't see how I tell o2

Close account

I want to close my account as I am being charged for a sim I’m not even using. I don’t want your service thank you

Resolved! Topping up prepay won't accept my New Zealand postcode

Trying to top up my prepay account in Europe, online doesn't accept my New Zealand postcode for credit card

I want to change my bundle but can't because my address doesn't appear

Hi I want to change my bundle but I can't because when you pick your address from the dropdown menu for billing my house number doesn't appear. It is a new house but I've been living here nearly 2 months and my bank details are set to the address. Wh...

O2

Forum Posts