Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Live chat

How do you actually speak to someone on live chat

Resolved! Refund or pause of the number

Hello, today I topped up my number accidentally, but as I am abroad, I will not be using the number and anything in the bundle. Is there a way to get a refund for this transaction or if not, is it possible to pause the plan so that I could turn it on...

Resolved! International student

The app is not accepting my payment method because it is an international card and not a card from a UK bank. However, I need this phone number in order to get a UK bank account. Is there any way I can top up with my international card?

Resolved! MMS charge

Tel No [Removed] name Edward Fraser DOB [Removed] I was transferred from Virgin Mobile to O2 recently. everything fine until this week . I receive message saying i I'm going to be charged for MMS that I've just sent. I have previously not been charge...

Resolved! VM customer to O2

Hello Team, I was using pay as you go under VM, then it switch to O2. Now, according to my boardband service, O2 offer me a monthly plan. I wish to keep my old number (same as pay as you go) to O2 monthly plan. May I know if it is possible? thanks

Big Bundle is not working

I topped up but my Big Bundle it seems that is not activated. I can’t call and I can’t use internet.

Porting in

I requested a number port in this morning but have not had confirmation, should I have ?Ta.

Phone access in Spain

i am in Spain and connecting to Movistar network. I have data ok and can receive SMS messages but cannot make or receive phone calls nor send a SMS message.I have a big bundle and plenty of of money on my balance. It is a new Motorola G13 phone that ...

Top up

Topped up twice in a week and still it says no credit

Blocked sim

My sim is blocked I've been waiting since the 17th of September 4 a new sim

O2

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