Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Scam

Today some scammer called me and she acted like she was from "O2".She tried to defraud me by saying they would give me a discount. Somehow they caused me to receive a 6-digit code message from O2 UK on my phone. They asked for the 6-digit code that i...

big bundle

HiI'd like to add a big bundle, but it says "Your new tariff: £10 data Big Bundle will start on 08 September 2038" when I go to check out/payment. what is wrong?

Pay as you Go

I have two O2 PAYG iPhones. Both were on Auto Top Up. One is still auto top up. The other phone last "Auto Top Up'd" last January. Since then I have had to manually top up, having almost run out of credit (£0.80) a few days ago. I have phoned 4445 to...

Resolved! Use balance to pay for taffif

I want to use my balance to pay for taffif

New phone okan

Hellow..yesterday i pay fir new pland.For my phone.Its possible conect this new plan from today..Or not...i didnt want buy all time bolt internet

Credit not activated

Hi. Can anyone offer any advice please? I'm on a big bundle tariff which is £10. I usually just call 1111 and top up that way but decided to go online and have my payments set up to come out on a certain date. I chose the date at the time, thinking i...

Resolved! Inheriting account/phonenumber from parent

I'm currently trying to work out how to update the account details from my parents name and dob to my name and dob. I've paid all the contracts since I turned 18 (originally had a phone + sim). Now I want to inherit the phone number and the attached ...

Data

Why Isit only 3gb for 12 wtf

Resolved! Restart after using my allowance

I was on 10 pounds rolling plan , I ran out of data, so I changed my tariff to 15 pounds, but it will start 2 weeks later. When I ask to restart, it is written that it is not possible , why ?

Rolling plan - has not renewed

My rolling plan that I have had for over a year has not renewed despite O2 sending a text to say payment would be taken. I have lost all the data I had that should have rolled over & only realised my phone didn’t work when away from home - no notific...

O2

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