Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Switching big bundle to pay as you go

Hi could I switch to pay as you go I didn’t relise I had paid after when it needed to paid on for the big bundle and have gotten no data only got unlimited calls and text. So could I switch over to pay as you go and switch my money on this account to...

Data

i bough a new tarrif but still have no data

Resolved! Charge to mobile for digital content (not working)

Having issues with digital content purchases via Apple App Store.No limit or restrictions place on number/account was told by o2 support. After contacting o2 support new problem with linking and receiving text code for authorisation occurred. This wo...

O2 have signed me up for a monthly charge that I have not agreed to

I have just discovered that an unused Virgin Media sim card has transferred to O2 and has been moved onto a monthly charge without my agreement. Can you please cancel this immediately and return my money as this is just fraud unless you can send me d...

Top up

I changed my tariff and topped up at the same time, the money has come out my bank for this but it’s not showing in my app that I have, nor have I had a text saying I have topped up which I should have. And nothing is now working, why is this?

Charge for rolling plan without giving me minutes and data

Hi,My rolling plan was yesterday renewed money was taking out from my account but in the app I was charget from the credit.why?

Resolved! Sim only wifi calling

If I change to a contract free sim only deal will I still be able to use wifi calling

Roaming in Argentina

Hi Can anyone help? I'm in Buenos Aires and I cannot get my iphone to connect properly to either WiFi or 4G. It's endlessly whirring. I received a message when I got here from O2 saying telling me call charges etc. so I assumed I would be able to con...

Resolved! bypass adult content block

i want to access adult content on my phone but i dont have a credit card and going into a store would be embarrassing. how can i get around the blocking. there should be an alternative way to verify age online such as uploading a driving licence, mos...

IS MY CONTRACT TERMINATED

CAN YOU PLEASE CONFIRM IF MY CONTRACT IS TERMINTED SINCE PLACE AN ORDER LAST MONTH

O2

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