Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Missing order and can't get hold of anyone!

I placed an order before midnight on 7th April for next day delivery as advertised on the website.The order was supposed to arrive by 10PM on the 8th April but did not.I have been unable to contact anyone on the phone, or online, and the help pages d...

Resolved! Cooling Off Period

Can anyone advise how I go about cancelling a SIM only upgrade within the cooling off period? Thanks

Bundle

I have 16£ credit. No mbs. Hiiw do i renew my 10£bundle

O2 rewards use for spotify

For spotify premium you can have the money billed to your mobile bill, can i use the money i have on O2 rewards to pay for this?

Sim Swap

Trying to do a sim swpa via text and it's not working. My old sim card is still active. Can someone help?Tried to go to the website but message saying there are issues with the website.

No service on pay as you go

HiI have a spare phone which I topped up with £10 about 6 months ago.I now have a no service mesage and my number is not recognised.I have never used the phone so wonder if it has expired?Can't speak with a person at O2 as none available and can't us...

Resolved! PAC code

How do I get my pac code to to switch from 02. To. By mobile pay as you go sim

Resolved! Top up in France?

How do I top up in France? I have no UK address.

Resolved! Tariff Change to Pay as You Go

Before the end of my 15 pound big bundle tariff I opted to switch to the 20 pound big bundle tariff. However, now that I've changed my mind and want to revert back to the 15 pound big bundle, I am unable to. I'd rather not pay for the 20 pound big bu...

Free Stuff

Any one heard whether O2 are going to give out any free data? My data ran out this morning 12 days before normal because I have like everyone else had to use more becasue of lockdown. I can't get through to speak to anyone to enquire. I have heard th...

O2

Forum Posts