Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Duplicate SIM card

I have been using O2 PAYG with an old Doro handset for many years. There appears to be a possible charging problem with this handset. I have therefore purchased a more modern Doro handset, unlocked. The original phone has a "mini" SIM but the replace...

Sim lock

My daughter has locked her sim and its asking for a puk number how do i get that

Can't pay using visa card

Why won't 02 take my Visa payment,As I'm stuck in door's so I need to top up using a Visa card.

Deivery

Hi, I have bought a phone through O2 online. After that i got mail from the O2 that my phone is not in stock and O2 will let me know that when it will be in stock. Now its more than 2 weeks no reply or phone arrived. Now i would like to cancel my ord...

Big bundle

I have a £30 big bundle set upIve topped up £15 and have £15 saved rewardsHow do I combine them to top up to £30 to restart my bundle

Pay as you go tariff

I've recnelty been sent a new pay as you go sim to replace my monthly sim. what's the tariff on this new pay as you go sim? there is no informaiton on the pack

Sim swap

I need to swap my standard sim for a nano sim. It seems that I can do this by texting a swap request. My question is, when the new sim is available, will my existing tarrif (payg) be preserved, my current balance, plus of course my number. The only d...

Topped up £10 and £0 credit on my account

Topped up £10 and £0 credit on my account. How can i get my money back or change it to a bolt on? Phoned 02 customer service but couldnt get through because of the current situation

Missing order and can't get hold of anyone!

I placed an order before midnight on 7th April for next day delivery as advertised on the website.The order was supposed to arrive by 10PM on the 8th April but did not.I have been unable to contact anyone on the phone, or online, and the help pages d...

Resolved! Cooling Off Period

Can anyone advise how I go about cancelling a SIM only upgrade within the cooling off period? Thanks

O2

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