Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Call UK from Europe

Hello, I have a big data bundle, unlimited calls and texts. I am in Europe at the moment and need to call UK but the call cuts out. What do I need to do?

Canceletion and refund my payment

Although I did not want it, the tariff was renewed today. Can you please cancel and refund it? Thank you.

Resolved! Roaming

Hi, I want to use my sim card in Canada what is the best and cheapest option for me?

Resolved! Age verification

I need removed

Cancel Custom Plan Data Only

Please cancel the Custom Plan Data Only with this ipad. I am currently being billed at £17.08 per month and not using the 500mb data. Please cancel it with an immediate effect. A copy of this request has been sent to my personal email address - *****...

Balance

I have changed from Pay As You Go to a £10 rolling plan. I have £13.05 balance that is unused...is there a way for me to get this back?

Sim

Has my new sim been posted to me

O2 'bill' - account shows no mention of a bill

Hi all, I moved abroad to Singapore at the beginning of this month. About a week or so before moving, I transferred my number to an O2 PAYG SIM, as I just wanted to store my UK number on a basic SIM in the event I want to return to the UK. I've today...

Pay as you go

can i speak to an agent

Rolling plan

I have tried to change my rolling plan to a bigger one and restart as my data has run out but it’s not allowing me

O2

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