Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

I have an old phone with a large sim card in it, I've purchased a newer phone and need a smaller sim

My mother in law needs a new sim card for her new phone as she has an old 'large' sim card. The next one up from a micro sim is needed. She wants to keep her old number. She's 85 and imobile without assistance. Unfortunately the local o2 store has cl...

Unable to make calls, text or use data from Spain

I’m currently on a rolling plan and just traveled to Spain and I’m not able to make any calls, send texts or use my data. I can’t receive calls either. For some reason, I can receive texts. I’m new to O2 so not sure if there’s something stopping me o...

Resolved! Reactive sim

how do. you reactivate SIM card ?

Unable to make calls when I am abroad

I am in Poland and I am unable to make or receive any calls on my O2 mobile. Tried to call customer service from a different number (giffgaff works perfectly fine) but they are unable to find the reason! I have tried to change network provider ( it d...

Free 10 isn't working

As a new customer with 02 I topped up my sim card with £10 which offered free10 credit but was required to contact customer service as I had difficulty with the voucher number acceptance via the automated topup number and the agent I was connected wi...

Resolved! Refunds on PAYG ??

I have always understood that O2 never offer refunds to PAYG customers. I have also seen that message relayed by the likes of @jonsie and @MI5 on this forum on a regular basis. Yesterday, I texted "INFO" to 85075 from my O2 PAYG handset. I was bemuse...

Problem moving number to PAYG

Hi All, Not sure if anyone can help here as this is an unofficial thread but I'm running out of options. I am leaving the UK for travelling and want to keep my number whilst not necessarily using it for calls/texts whilst away. O2 recommended I switc...

I paid 30 pounds for big bible using app but nothing changed

ON HOLD for 95 minutes

I have ben hold for 1.25 now and I am still waiting.. I ordered a PAYG sim weeks ago, I rang to activate it and was told You will activate but its a faulty sim because its not 5G you sent a replacement- O2 activated the sim and you sent a Monthly con...

Sim deactivated

My sons PAYG sim has deactivated and I cannot top it up, please advise how I can reactivate this ? I’ve just spent 20 min on hold to customer services and when the agent tried to transfer me she cut me off

O2

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