Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

How to stop receiving balance notification after sending a text?

How to stop receiving balance notification after sending a text? I have called customer service and they claim that they have turned it off but it still happening..

I’d like my tariff price to be lowered.

Hello, I’m currently on a rolling contract which costs me £14.25 a month. This is for 5GB of free data and unlimited texts and minutes. I have barely used my texts and minutes and rarely used all 5GB of data. I was wondering if it is possible to have...

Sim card damaged and i want to pay for my plan which was due couple of days but couldn’t

Sim card damaged and I would like to pay for my plan but I can’t since it requests a code and I am currently not in the UK. Once I insert the sim card in the slot it says no service so i reckon it is damaged as I tried with other phones

Is 5G data available on a PAYG SIM?

Is 5G data available on a PAYG SIM (Big Data Bundle, Rolling or Data only)?

Resolved! Changing from pay as you go to rolling

If I change from pay as you go to rolling what happens to the remaining cash balance on my pay as you go?

Leaving

hi, I’m planning to leave O2 And I have gotten a plan with another company I am transferring my number and it will be transferred on the 20th of August However, my tariff rolling plan ends on the 18th But I do not want to be charged for renewal or a ...

Top up voucher

I used a ten pound top up voucher code and it hasn’t been added to my account?

Lost e voucher

Hi all by unknown reason I can't top up my daughters PAYG from my card so always have buy her voucher. I bought from tesco express and lost it on way to home but have original receipt is there any change of replacement or refund pls? I spoke with cus...

Lost phone

I’ve lost my phone. I’ve got a new Sim card here. How do I get my old number onto this new Sim card as I’ve got credit and stuff

Horrible service on the phone

Would like to make a complaint

O2

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