Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 55043 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 27830 Views
  • 19 replies
  • 2 kudos

Resolved! Pay as you ho

Hi, I just ordered a moto g9 play from 02, with £10 pay as you go sim. But I only want the handset for a present for my mum. Do i need to cancel the pay as you go sim or will I be charged every month. How does it work. Please let me know. Thanks Jona...

jonack165 by Level 1: Joiner
  • 678 Views
  • 1 replies
  • 0 kudos

Resolved! "Invalid SIM" on New Doro GSM Phone (Pay and Go)

Title says it all really! Brand new unlocked Doro 1360 big button GSM only phone. Put in a new Pay and Go SIM and all I get is "Invalid SIM" when I turn it on. Really stuck now.

colinmel by Level 1: Joiner
  • 5269 Views
  • 6 replies
  • 0 kudos

Resolved! I cannot access my account

I can`t understand why I am unable to to see or view my balance online. yes I can login , unfortunately no details about my pays as you go bundle. I use to be a Monthly Sim only few months ago customer, I decided to end my contract then settle all my...

Reggy73 by Level 1: Joiner
  • 1039 Views
  • 1 replies
  • 0 kudos

Resolved! New Nano Sim not arrived

Hello, I ordered a new Nano-Sim on the 23rd Nov. to fit into a new phone that only takes nano sims, and I ordered it over the phone via the customer service line and also ordered that it be the same number as my old, micro-sim. I was also informed th...

Ooiue by Level 1: Joiner
  • 740 Views
  • 1 replies
  • 0 kudos

Resolved! pay as you go top up voucher help please

Hi looking for some info on pay as you go top ups. My uncle who still insists on getting a top up from his local shop... he is currently in hospital and i have had to top up his phone £30 in the last 2.5 weeks, he is only using the phone to send mess...

KateR by Level 1: Joiner
  • 1720 Views
  • 7 replies
  • 0 kudos

Resolved! Bill breakdown payg

I can’t see a bill breakdown for calls made - mostly interested in the cost of the calls I have made while abroad. Don’t we have access to a breakdown?

Kim60 by Level 1: Joiner
  • 654 Views
  • 1 replies
  • 0 kudos

Resolved! Transfer old number to new sim

My phone has been lost, i want to transfer my original number to my new phone. My original number is linked to an old email that has been deactivated, is there any way i can keep my old number?