Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52806 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26704 Views
  • 19 replies
  • 2 kudos

Resolved! unable to send texts or make calls from Italy

Hello, I'm hoping someone can offer help with a weird problem....Last week I was in Italy (using an Iphone 12 mini with an O2 pay as you go Sim).On arrival in Italy I was greeted with the O2roaming announcement - "Welcome to Italy. Calls to the UK an...

albobski by Level 1: Joiner
  • 2091 Views
  • 2 replies
  • 0 kudos

Resolved! Sim Replacement

Hellou I trying get back my nummber. I got mail from You - Hello,Thank you for contacting O2.Kana ref : 1336362334We?re unable to identify & proceed further with your request as thedetails provided in the form is mismatched on our system.In order to ...

Wozniak by Level 1: Joiner
  • 509 Views
  • 1 replies
  • 0 kudos

Resolved! two numbers on my bill

Hi All, this is second attempt to write this last one was "lost" by the system .... I am new to O2 and moved from Voda to O2 and PAC transferred my old voda number to O2.My bill has entries for that number and a whole section for another number which...

CJtheDJ by Level 1: Joiner
  • 445 Views
  • 1 replies
  • 0 kudos

Resolved! I Need to report the death of a O2 customer

Hello, I need to reprt the unfortunate death of both my mum and dad who had pay as you go accounts with O2 but I am not sure how to do this. Please advise of the best way. Thank you

H10 by Level 1: Joiner
  • 5522 Views
  • 2 replies
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Resolved! Top up disappeared

I topped up on Thursday ready for my bolt on and £5 has mysteriously disappeared. I have not used my phone in this period except for sending texts.

GrantC by Level 1: Joiner
  • 677 Views
  • 2 replies
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Resolved! Changed from pay monthly to PAYG issues

I changed from pay monthly to payg on Thursday and she said it would take 24 hours to switch due to wanting to keep my number. Thursday and Friday my phone was on emergency calls only and i was using wifi to use apps which i knew would be the case. S...

Resolved! Advice

Hello I’m looking for some advice. My mum has got Covid-19 and she’s high risk and I need to top up my phone in order to check up on her via call and text. I only have £5 in my bank account to put on my credit but it’s £10 minimum top up? What can I ...

Rianna2 by Level 1: Joiner
  • 399 Views
  • 1 replies
  • 0 kudos

I stopped receiving texts in Europe - Pay & Go Tariff

Hello, I stopped all of a sudden receiving text messages while in Europe. I'm on Pay & Go Tariff, I have Monthly Bolt International Travel - no changes were made from my end, but all of a sudden I can't get anymore messages. I've tried to contact O2 ...

NickyMU by Level 1: Joiner
  • 534 Views
  • 2 replies
  • 0 kudos

Resolved! Problem with eSim

Hi. I need eSim to my Apple Watch. But now I have Pay As You Go tariff. What I need to do to have eSim? I need contract? Thanks…

Barb275 by Level 1: Joiner
  • 1112 Views
  • 6 replies
  • 0 kudos

Resolved! Nokia 215

Hi my friend has a Nokia 215 but the numbers on keypad are fading so looking for another Nokia 215 but Sim free so she can tranfer to new phone. Is the promo on at the moment for Nokia 215 for £19.00 available Sim free? Can you let me know? Thanks.

Liz20G by Level 1: Joiner
  • 636 Views
  • 3 replies
  • 0 kudos