Can you reverse an upgrade before start date

[RobsonOBro]

Hi so I last night upgraded a tariff pay as you go sim only for my iPhone but I no longer need it. It’s due to change tariff at end of march, is there anyway of cancelling it and reversing to the current tariff before the start date. I cannot contact o2 by phone as no numbers to do so and the number I have called before the guy who answered then hang up on me 3 times in row once I tried to explain this situation. Thanks. 

[Cleoriff · Accepted solution]

Hi @RobsonOBro 

The number to call is 4445 or others in this guide Guide: Coronavirus Community Help and Support 

You could also try social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.