Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Problems loggin when trying to do a sim swap.

I have a strange problem with my "my O2" account. When I log in, the landing page says, "you don't have any products or services in this My O2 account." I have an active PAYG sim that came with my Nokia. Secondly, the other strange problem is, when I...

Resolved! Out of country for two months—what happens if I don't top up?

I'm going to be travelling for two months, and I won't need my PAYG O2 line active during that time. If I simply don't top up until I return, will there be any negative ramifications? I already know that I'll lose this month's data rollover.

Resolved! Top up

Hi, I am new to o2 and topped up over the phone£10 when I went to check my balance it said 0.00 credit I'm wandering where the £10 went I topped up again £10 and I have £10 credit,

Resolved! Not happy

I have been on O2 on a tarriff on pay as u go where if i put on £10 a month, i am supposed to get 300 free texts a month, or is it 3000? Well i have had to top up twice this month, as this hasn't worked, and today they've been charging me 30 pence a ...

Resolved! SIM stropped working

Hello there, I have a problem in that my child's SIM has suddenly stopped working. I tried the SIM in a different phone and it doesn't work. I tried a different SIM in my phone and it's fine, so I know it's not the fault that's faulty, but the SIM. I...

Resolved! aim stop working

Hello, I received a text message with my phone number and then the network disappeared and apparently the sim broke

Resolved! O2 New Customers Only

I was excited to see O2 had £10 a month, Pre-pay deal 10gb a month but New Customers only I am on old deal of 7gb a month and been long term customer and managed to never run out of my bundle in years! I did speak twice with O2 customer service and o...

Resolved! I have money in my account but it didnt renew

As I said i have enough money in the o2 but it didnt renew my tariff

Resolved! Bring old number to O2

Hi there, I have joined O2 yesterday, And I have tried to transfer my old number from giffgaff to O2. I have submitted the online application form yesterday but I did not receive any confirmation sms or email. May I know the progress of this matter? ...

Resolved! E top up

My BIL got a new phone PAYG,he is elderly and doesnt use bank cards etc ,thinks he will be scammed. E top up cards are they not available now where you pay at checkout and its scanned and money goes on to phone account, as he can be forgetful and get...

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