Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Data

hello i would like my £15 data plan to me used now because i need to use my 4g please

Resolved! I’ll like to change my sim but not my number

I’ll like to change my sim but want my number to remain the same

Resolved! Top up Cards

Hello, are 02 top up cards for pay and go still available at 02 stores? I went into an 02 store today and they said they didn't have any, giving the impression they didn't do them any more? Are they still available and where can I get them? Thank you

Resolved! Unlimited data

Hi I’m going away and would like to purchase unlimited data for this month as a bolt on. How do I do it as when I try to click bolt instead on the app it doesn’t work. How much is it and how do I do it?

Resolved! Fraud

Hi So yesterday I accidently seemed to have been scammed. There is a phone being sent to me tomorrow... do I accept it and return it to O2 or say no to the delivery? I reported the scam to O2 and changed my password immediately since my tariff has ch...

Resolved! Tariff

I’d like to change my tariff

Resolved! Cancelling online order

Hello, I ordered a phone for my daughter to be delivered to my house because we thought her phone had been stolen in Spain (where we currently are), however it’s now been found so I need to cancel the order I made earlier today. The order number is m...

Recover

Can I recover my calls and texts reset my phone and have lost the lot

Resolved! Rewards

Hi can I claim o2 rewards early please

Resolved! Charges

I put £10 on my phone. I have made no calls. I have not used the internet but have been charged £8.00. Why?

O2

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