Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Resolved! Registering for Classic PAYG

I am helping a friend set up a new mobile and have been trying to order a classic payg sim for it as she would only be a light user and not require monthly top-ups. Despite sending THREE requests and receiving emails from o2 indicating the sim has be...

not receiving calls

I'm currently roaming but not receiving calls from the UK. Any Ideas? 

Abe1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! How to find out SIM card's expiry date

I got an O2 SIM card with an intention of porting my secondary mobile number to it and using it as a second line on a new iPhone in September 2019. I topped it up with £10 for half price at a newsagent using American Express Shop Small in December 20...

NFH by Level 2: Apprentice
  • 7 replies
  • 0 kudos

Resolved! O2 Top up

I have a seperate O2 telephone number that I use for my house alarm, please can you let me know how I can top up this account?Thanks

RobMills by Level 1: Joiner
  • 2 replies
  • 0 kudos

Unblock websites

i have just tried to get the adult content block removed by contacting customer services via live chat but they said they cannot remove it. How can I get it removed I do not have a credit card.

Luke4658 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Changing to pay as you go

Currently on a monthly plan but I am looking on moving to pay as you go as I don’t need a year long contract due to moving aboard next year. Can I do this and keep my SIM or will I need a new one? Monthly plan due to run out in June.

Liverpool by Level 1: Joiner
  • 1 replies
  • 0 kudos

Unlocking Sony ax1 ultra

Requested unlocking code, received one and tried it, says not right code, so I asked again, o2 sent same code, so it got escalated and I got reply saying its the right code so contact Sony, but Sony states all good its o2 that needs to unlock sim? Bu...

Tessa by Level 1: Joiner
  • 6 replies
  • 0 kudos