Pay As You Go
Get help and support from other community members with Pay As You Go.
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 19 replies
  • 2 kudos

Resolved! Data charges

My tariff for Data is 1p per Mb, but I wonder why I was charged 20p instead of 2p for 1.6Mb ?

swpfx by Level 1: Joiner
  • 2 replies
  • 0 kudos

Need emergency data, but no money to top up. Please help

Can someone please help and give me advice on how to speak to an 02 advisor to get 2 or 3gb data added to my number , they call it a gesture of goodwill or something z they do this as one offs , I dont have money to top up and I really need data to g...

Incorrect Top Up

I’m sure I won’t be the last person to do this. I topped up my partners phone & inadvertently typed 1 of the digits wrong. As I’d never done this before, phoned O2 & they said there was nothing that could be done. Found it a little odd that they can ...

Resolved! Unlock my phone

I bought my iphone with O2.I am not using that phone anymore and I want to give it to my mum that lives in Mexico.the phone doesn’t have a valid sim card as I changed a phone provider and got a new phone. how can I unlock the phone? Thanks

Belen by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Security

I've recently moved to o2. I'm 34 and cant access what I want to access how can I turn off child whatever it's called please

Resolved! Pay as you go

Being a relative newcomer to the crazy world of mobile phones, and the even crazier world of O2 top-ups, is there anyone out there who can kindly explain how my top up a week ago of £10 resulted in an addition of only £5 to my balance? I'm sure there...

Ross4 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Tariff changes

Hello. I would like to change my plan, but unfortunately I can't do it online.

Resolved! Changing Tariff

I just changed tariff. Does anyone know how long it takes to come through? Just spend 10 pound for urgent Internet access and it's not done anything yet. Done it 10 minutes ago