Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Phone credit has disappeared

I loaded £15 onto my card yesterday. I just went to sent a text message (not an iMessage) and it’s saying I have no funds to make a call.

Resolved! 0908 numbers won't connect on my phone plan

Can I call 0908 numbers from my PAYG? If so how ?

Resolved! Order

Hi, yesterday I ordered a phone but received an email saying it’ll deliver today but couldn’t receive anything.

Resolved! Topping up in spain

can anyone please help..I'm in spain at the minute and have a top up voucher. But cannot phone 4444 as it doesn't accept shortcodes in spain.I've tried everything on my 02 app to find the top up voucher part. But It goes straight on to top up by card...

Resolved! Top up my rewards

Hi,I have changed from top up to contract. But I have £9.40 in rewards saved. Some are expiring soon.Is it possible to top up (add money) so I can claim a shopping voucher (£10)?Or can anyone suggest how I can use my £9.40 so it's not wasted?

Resolved! Top up

Hello

Resolved! How can I set a data usage warning

Sometimes my mobile data switches itself Von and I need to set a usage limi/ warning

Resolved! Pay as you go

Hi just want to know do we get charged extra if we don’t renew the next month for our payment plan

New bundle not working

Ordered a new sim with special offer 14GB for £10 a month. Swapped sim, topped up and only got 7GB!!And I've been deducted £2 from balance to use Internet today after I've topped up and have a bundle.Currently searching new provider as this has right...

Resolved! 14GB sim only showing 7GB?

Hiordered the 14GB pay as you go sim but it’s only showing 7GB after paying £10 on as required. Also the FREE10 code doesn’t work

O2

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