My payment is not showing

[Bill_1]

Anybody any ideas, I have used my sim for over 12 months now and literally paid £10 each time I wanted to to it up however this week I found there was no credit so paid£10 to top it up. Now when I login it says my balance is zero even though my bank says the payment has been taken. My account also shows my sim needs a monthly top up now.

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this