Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Lost data

I have a monthly bolt on and in the space of 5 minutes I received 2 messages one, I had nearly used my data then about 20 seconds later that all my bolt on data had gone 500gb of data disappeared of my bolt on, I was connected to my own home wifi and...

Tilly by Level 1: Joiner
  • 5 replies
  • 0 kudos

Top registered but not showing.

Hi, I've just received a new payg SIM. It came with some free data etc. but you have to top up £10 to get it. I topped up the £10 but my balance is still saying zero. I did it about 14hrs ago. I got a text message saying you've topped up and have the...

Julianb by Level 1: Joiner
  • 4 replies
  • 0 kudos

Number not recognised

Bought a sim last year for my running phone. Trying to see if I need to buy more credit above the £10, originally paid, as I have a note on the phone it can only be emergency calls I can make. Also O2 system does not recognise the number bought at th...

Resolved! Received strange text message

I’ve received this text and I’ve not touched any of the links but I don’t think it is right?!?O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: +44 7...

Sozza by Level 1: Joiner
  • 2 replies
  • 0 kudos

Saying I have no minutes

Currently I am unable to listen to voicemail messages as it says I have no minutes but when I check my bundle allowance it says I have over 200 minutes. O2 has no chat and when I ring, they say they can't answer my call. Any ideas?

Lucy641 by Level 1: Joiner
  • 1 replies
  • 0 kudos

£10 bonus problem

I've topped up by over £10 and get a response to the free10 text saying the offer is not for me. I'm within the date etc...


Hi I am due an Upgrade, this is to take another contract on a mobile. If I wanted to keep my mobile and Pay As You Go can I opted for this instead or wait till Jan2021 when my current contract ends? If I did upgrade I have the Huawei P20 Pro and was ...

Vicky76 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Old Device asking for a 8 digit pin

Hello my name is Ben Dawson I had a HTC ONE M8 Red and asking for a 8 digit pin this was a 02 contract and police took it away. its already open to all networks i have a number BT contract an i have no choose to use my old phone as police took my S10...

£20 big data bundle offer

Hi,I have the £20 big data bundle with offer to extend to 50GB monthly for the first three months. I only had this extra gigas on the first month. Topped up on time on the second and third month and only got the usual 10gb monthly without the offer. ...

Maya1 by Level 1: Joiner
  • 2 replies
  • 0 kudos