Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Problems roaming

Hi, I have a rolling plan which works well in the UK, however I am currently in Poland and facing really strange issues. Data access is fine, so what's app or any app which relies on data works fine. However if I try and send an SMS my phone shows me...

Order

Hi I placed an order for a pay as you go handset on the 15th for click and collect yesterday the 17th,ive never done collection before always ordered for home delivery which has always arrivedI had order confirmation and a limited amount of tracking ...

Resolved! Charge for receiving a call

My father has a classic pay-as-you-go account. He recently received a call from a relative who really wanted to chat! After an hour or so, he received a message to say he (my father) had used all his credit and the call was ended! Dad had £16 credit ...

Resolved! bolt on or top up data

If I use the bolt on or top up to get data on my payg phone deal, do I have limits to daily use of data?

Resolved! Late tariff change on my o2 account.

Looking for an o2 advisor to help me. I changed my tariff and then topped up because the tariff change did not happen automatically. This has however removed my top up completely... I would like to know why O2 think it is acceptable to take £10 after...

Oops. Something went wrong. - Moving from PayG to Pay Monthly

Hi, Does anyone know if there is currently something wrong with the online form for keeping your number when moving from PAYG to Monthly. Every time I try it , it simply says'Oops. Something went wrong.' Come on O2 this stuff is simple, why are you m...

Resolved! Topping up on Big Bundle tariff

If I'm only receiving incoming calls and using WiFi, do I need to top up my big bundle sim every month? Will o2 stop my sim after a certain amount of time?

Resolved! Sim

Hello I want to order SIM card with my old number

Resolved! After payment surveys

Received a text from 202202 some time after making a payment asking to conduct a survey about recent activity but unusually the way to continue was via a web link to survey.medallia.euMy texting app flag this as possible spamIs this legit ?

Resolved! Balance of £17 used without any use of phone

I have received a phone as a birthday present with the balance of over £17 carried over from my old phone. I haven't used the phone, yet the entire balance has vanished. How can I stop this, please?

O2

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