Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Number Porting - help please

I just recently signed up for a new Pay Monthly Contract with O2 and asked at checkout for my old number to be transferred. It never happened and the new sim card is using a new number instead. I called customer services who advised the transfer was ...

Resolved! Payment from balance

Hi, I have a pay as you go rolling plan and currently have £25 in my balance. Does anyone know why O2 continue to take money from my bank account rather than the balance on my O2.Thanks for any help.

Resolved! Contacting O2

Can anyone help me to actually contact O2 via live chat? Their Contact Us section just takes me round in a loop and is driving me crazy. I'm abroad and can't make or receive calls or texts and so can't call their usual helpline.

Resolved! No Internet connection in Spain

I’m in Spain now and I can’t access to the internet. It was totally fine when I’m in other countries. I’ve tried to reset APN, restart my phone, and manually choosing network provider. But, it can only receive signal with no network connection. What ...

Resolved! Online chat

I had a rolling plan, which I was unable to pay for this month, evidentially it got cancelled. I’m trying to update my rolling plan but the payment I assume can only be take via debit card, the payment is in my o2 account! I’ve been trying to get thr...

Resolved! Rolling Plan or Big Bundle?

I received a PayGo sim today offering 2 kinds of plan - a Big Bundle and a Rollin Plan. The Big Bundle is offering 60 GB instead of 20 for the first 3 months. But the Rolling Plan, does it also drip after 3 months?

Resolved! Pay as go

I already have pay as you go sim. While having same number can I buy pay as you go sim offer which is 60gb data for £15

Resolved! 3months Disney free

New to o2 and was offered 3 months free Disney if selected on app for 28 days fron purchase of o2 sim. I have gone on to do this today and it’s no longer showing it’s day 28 today is there anyway I can get this

Resolved! Top up

I have topped up £15 before my expiry date (6 December 22) however its given me £15 and has kept my texts from my previous topup- it says i have to use it before the 6th but i topped up yesterday (24 nov 22). Would the topup show after the expiry dat...

Resolved! Useless customer service

I am on monthly Pay as you go service. lost my sim card during my holiday. Got a new sim card to transfer my previous number. Called O2 customer service THREE bloody times and all these three people were only interested in selling a MONTHLY CONTRACT ...

O2

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