Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Locked in?

I was a Pay Monthly customer who went Pay as you go, can someone tell me if I am "locked in" to o2? I cannot get my SIM to work from my new mobile provider. Thankyou

How to top up iPhone 5s

My husband has my old 5s but doesn’t use it much it’s ages since it was topped up will it tell him when it’s low ?how do I top it up

Resolved! Moving to rolling plan from big bundle - payment

I've just signed up 2 weeks ago, bought a £15 big bundle sim but it's too much data and i hate the "bundle call" message. want to change to £10 rolling plan. I see I need a debit card to do it , not a problem. However I have £20 credit on this sim. C...

Resolved! I can't see my bill

I tried to find my bill on my O2 app, I also wen to O2 store and they said I don't have bills unless I am on contract? But how is it possible, I also asked other people and they have O2 email the bills every time they pay phone bills. I only have ema...

Resolved! Auto top up payments

Morning, i have had auto top up payments set up on my account for a while without any issue. Money is taken directly from my visa. This month i received messages on 5/11 and 11/11 to say payment had been taken, then today 15/11 i received a message t...

Resolved! Topped up credit

Hi there, I added £10 top up to my credit which should of put me on £15 overall, and now it says I have £3 credit, what is going on. Thanks

Resolved! Keep losing £2 a day for network when I use wifi

Everyday I’m losing £2 for data when I use Wi-Fi tried contacting but can’t see how to 45 mins later I’m still non the wiser

Resolved! Transferring data from old sim pay as you go sim to rolling contract sim

How do I transfer my data messages and photos from old pay as you go sim to new rolling contract sim

Phone seems to be blocking important calls

I'm having trouble receiving calls but my phone doesn't seem to have call blocking so I don't know why. It's been weird for a while, some calls are fine like from friends and family, but others (like the dwp and GP practice - so like important) almos...

Resolved! Sim card not delivered

I have ordered a pay as you go sim card twice and nothing, no one responds to help and I just keep going round in circles getting no where, does this mean I am not valued by 02

O2

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