Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Account Balance

My account balance was £15. Itsnow gone done to £14.85 and its telling me i need to top up by tomorrow. I am on the £10 bundle so why is it telling me to top up and why has my balance gone down?

Resolved! Big bundle

I bought a £15 big bundle, which says I have 20gb data and unlimited texts and calls. However, it says my balance is £0 and can’t call or text. Can’t seem to contact humans at O2

Resolved! Wrong data received

Hello I recently purchased a sim card from asda and It said 60gb for £15 but I only received 20gb

Resolved! Number Porting - help please

I just recently signed up for a new Pay Monthly Contract with O2 and asked at checkout for my old number to be transferred. It never happened and the new sim card is using a new number instead. I called customer services who advised the transfer was ...

Resolved! Payment from balance

Hi, I have a pay as you go rolling plan and currently have £25 in my balance. Does anyone know why O2 continue to take money from my bank account rather than the balance on my O2.Thanks for any help.

Resolved! Contacting O2

Can anyone help me to actually contact O2 via live chat? Their Contact Us section just takes me round in a loop and is driving me crazy. I'm abroad and can't make or receive calls or texts and so can't call their usual helpline.

Resolved! No Internet connection in Spain

I’m in Spain now and I can’t access to the internet. It was totally fine when I’m in other countries. I’ve tried to reset APN, restart my phone, and manually choosing network provider. But, it can only receive signal with no network connection. What ...

Resolved! Online chat

I had a rolling plan, which I was unable to pay for this month, evidentially it got cancelled. I’m trying to update my rolling plan but the payment I assume can only be take via debit card, the payment is in my o2 account! I’ve been trying to get thr...

Resolved! Rolling Plan or Big Bundle?

I received a PayGo sim today offering 2 kinds of plan - a Big Bundle and a Rollin Plan. The Big Bundle is offering 60 GB instead of 20 for the first 3 months. But the Rolling Plan, does it also drip after 3 months?

Resolved! Pay as go

I already have pay as you go sim. While having same number can I buy pay as you go sim offer which is 60gb data for £15

O2

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