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Taking credit before being topped up

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SIKECA72
Level 1: Joiner
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on ‎19-01-2023 07:49

on ‎19-01-2023 07:49

Hi,

 

does anyone know why when I top up on the day my bundle runs out I only pay the top up amount but if I add credit before the bundle runs out then some credit is taken off my balance in small amounts until I don’t have enough to top up again and this is even though I still have plenty of call time, data etc. left? 

Many thanks.

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MI5
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on ‎19-01-2023 07:53

on ‎19-01-2023 07:53

@SIKECA72 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 4445.
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151707 Posts
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Registered:

on ‎19-01-2023 07:53

on ‎19-01-2023 07:53

@SIKECA72 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 4445.
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SIKECA72
Level 1: Joiner
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on ‎19-01-2023 08:25

on ‎19-01-2023 08:25

Will do that now, cheers!

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MI5
Level 94: Supreme
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on ‎19-01-2023 08:58

on ‎19-01-2023 08:58

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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