Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Simply Pay As You Go

Not looking for any solutions unless you can suggest how I can get back on Simply Pay As You Go. Ultimately, I was on Simply Pay As You Go (https://www.o2.co.uk/help/pay-as-you-go/simply-pay-as-you-go) and was quite happy. I called O2 a while back an...

Resolved! Topped up twice, didnt get any data

Hi, apologies if this has been asked before I'm new. i was running out of data a couple of days ago so I topped up £10 and just yesterday i was told that i didnt have any data and i needed it pretth badly so i decided to just top up and check it out ...

Resolved! Tariff

I topped up £15 voucher I changed my bundle to this as I was on £10. It hasn't worked now yous charged me £2 already this is a joke

Resolved! On screen message

I keep getting a message whilst writing texts etc telling me my balance , with the word Dismiss at the bottom. It takes a while to disappear before I can continue to write a text. How can I stop it? It’s a pain!!

Resolved! New sim card

I have receive a new SIM card [personal details removed] but it does not register on my O2 app. I also have an account for [personal details removed]

Resolved! Having trouble with topping up

My telephone App has signed me out and going online to MyO2 and signing in doesn't seem to show anywhere to top up like it usually does. Has something temporarily gone wrong with the system?

Resolved! Data Sim - Data Bolt On

Hi there,I hope someone on here can help meI have a Pay as you go data sim for a security camera. I knew my allowance was coming to an end, so I bought a new data allowance so that it would automatically top-up. The other day I went to view my camera...