Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Top up

Need clarification with my pay as you go. I topped up £20 so far and my balance is 0 ?? Thank you

Resolved! Report lost sim card

I lost last nights me sim card I need report that,it's possible to get new one with same number?

Resolved! Unwanted new number with new phone

I've just bought a new phone and O2 have also sent a new SIM with a different number on it. My current number is PAYG, but the new one is under a Rolling Plan. (I didn't want a Rolling Plan, but the website made me select something when I was placing...

Resolved! Code

I've been sent a code and never asked for it, also got a call asking to give them a code which I disconnected the call

Resolved! Refund

Hi I’ve topped up £10 but I would like a refund as I have decided to go with the rolling plan.

Resolved! Data issue

More info (Highlight to read)Hello, I was on the pas as you go bundle, 10 pounds per month which expired, I topped up my account however, the amount wasn’t deducted immediately as it is usually done and I have been trying to figure out how to make it...

Phone number porting in to O2 from plusnet did not happen

I have an on going saga with O2 customer services where I requested to port my number from plusnet to O2. I have now rung nearly 10 times to o2 Customer services. every time the y fill in a form and tell me that there was no previous request in the s...

Resolved! Extra data not showing in balance

Hi I recently purchased 20gb £15.00 SIM. I activated the SIM and txt DOUBLE to get the increased data allowance. I receive a txt saying data increased but this is not showing in my balance Tony

Resolved! Split port

Help!!!9 days later multiple online forms sent with pac several calls to o2 once being cut off after half an hour and still no number ported over I need my original number for Banking and can't receive my one time pass code because my original number...

Transferring my number to O2 has been a nightmare

I was a happy O2 client in the past, moved my number to a contract with BT Mobile and last week I decided to move back to O2. Looking back it wasn't a good decision, apparently.BT Mobile was prompt to give the PAC and all information confirming the t...

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