Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! can i get my old number back?

hi ive just switched to pay as you go but number has changed can i get my old back?

Resolved! I topped up 100£ and in less then a week the money disappeared

Hello I’m in dubai before I leave UK on Friday I topped up £100 today I checked my balance it’s zero I have closed my data and I am not doing any phone calls

Resolved! I've just changed to a £10 rolling big bundle and topped up £10 but it's not showing on my account

I've just changed to a £10 rolling big bundle and topped up £10 but it's not showing on my account and the £10 credit had been taken from my account but it's still showing I'm on my old tariff. Why and how long does it take to change because I need t...

Lost credit

Hi, bought a new phone with a £10 top up put new SIM in phone and it obviously took the credit then I swapped new number for old number now saying no balance. Why?

Resolved! PAYG credit

I have accumulated a bit of credit on my pay as you go account. Is there any chance I can get a refund for this as my partner is adding me to his network.

Signing in

“The information you provided does not match our records” Is the username or password wrong? O2 can’t access my details almost like the account is locked.

Waiting for PAYG

I have been waiting over 9 hours to speak to PAYG team

Resolved! Pac code

Can i have pac code From my other number which is blocked i cant send text From the number [Removed] pac code Please to [Removed]**Personal info**

Resolved! porting number issue

Hi,Another porting issue! I tried to switch from Voxi to o2 over 24 hours ago and now I don't have any service. Can someone please help me. Thanks, Tom

Resolved! Using data while roaming

If I use data while abroad, will there be extra charge?

O2

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