payment failure

[Ruby2]

Hi, i used all my rolling plan data and o2 cancelled my rolling plan for a reason i don’t know and now every-time i try to renew my £10 rolling plan it says that the current operation has failed. Today was meant to be the day the £10 was taken out my account but because o2 cancelled my rolling plan it didn’t so how can i pay for it when it says the current operation has failed?

[Bambino]

@Ruby2 This is not O2. This is a customer community. You need to speak to customer service.
Call 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[LucyBlack]

Same thing happened to me today, few days ago I got txt and email saying they will shortly be taking money out of my account.Today nothing worked and when I called customer services they said to me my rolling plan was cancelled, but didn't know why. I tried to set up a new rolling plan, but every time it said it failed. I am not happy as I didn't ever get notified that the payment was unsuccessful so didn't know what was going on until I was out and tried to make a phone call. Customer service was not helpful at all.