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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 62722 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 32419 Views
  • 19 replies
  • 2 kudos

Resolved! Old SIM card too big for my new Samsung mobile

I have just bought a new Samsung and went to swap the SIM card over from my Apple I4-S only to find it is too big to fit into the holder. I saw the link to "Swap SIM card" and thought oh yes, that sounds easy but at the end although I have completed ...

Resolved! Locked account

Hi, how do I contact o2? Seems my account/phone number was locked/suspended. I’m away since last 8 weeks and I just had lowest tariff just to keep my number. Now whenever I’m trying to login it’s fine with email but until I put phone number it doesn’...

Arek03 by • Level 1: Joiner
  • 997 Views
  • 1 replies
  • 0 kudos

Resolved! O2

It's not letting me log into my O2 account 

Wilson25 by • Level 1: Joiner
  • 472 Views
  • 1 replies
  • 0 kudos

Lost SIM

Hello, I´ve lost my device a few days ago. I´ve been trying to contact to O2 to report it and get a new SIM as is descibed in the "Lost or Stolen O2 Device? How to Report it" topic but after been waiting hours at the "Pay As You Go customer " telepho...

LuzL by • Level 1: Joiner
  • 508 Views
  • 1 replies
  • 0 kudos

Resolved! PAYG

I have no idea how my PAYG account works, I have it on my backup phone which I hardly ever use but when I go to use it I find there is no credit, it seems like my credit is being cancelled after a month, is this right ?

Rufus2502 by • Level 1: Joiner
  • 428 Views
  • 1 replies
  • 0 kudos

Unexpected verification code

This morning I received an unexpected message followed by a verification code from o2 saying Welcome to o2 Wi-Fi . I’ve not asked for a code, I already used o2 Wi-Fi on occasion. Anyone else had this. I have a monthly pay as you go bundle. Thanks

AL3 by • Level 1: Joiner
  • 1682 Views
  • 1 replies
  • 0 kudos

Resolved! no signal

Hi there has been no mobile coverage for at least five days now in our area now postcode BT798LZ. When can we expect it to be fixed?

cranagh by • Level 1: Joiner
  • 449 Views
  • 1 replies
  • 0 kudos
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