Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 38 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 16 replies
  • 2 kudos

£10 Free Credit

Hi I have just signed up with a new PAYG SIM. The Envelope the SIM came with states if I top up with £10m, then text the message "FREE10" to 21500, I will receive a free £10 credit. Having followed the instructions, what I do get is a text message ba...

Big Bundle

Hi does anyone know how to cancel a Big Bundle? I topped up and 02’s charged me for the money I topped up for a big bundle when I don’t want this.

Sana71878 by Level 1: Joiner
  • 11 replies
  • 0 kudos

Big bundle tariff

Want to change my tariff to a big bundle and it says the start date will be Sept 2039? Why is this?

bodjen98 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Top up

Topped up without activating my card. Now lost my money. What can I do

Lush55 by Level 1: Joiner
  • 3 replies
  • 0 kudos

No service

Randomly my iphone has just started saying no service

Marcusb1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Refund Credit

Hi, I topped up my sons phone but the credit has gone on the wrong number (for some reason the wrong number is linked to my O2 Account) if there a way of getting this returned, so can put on the right number?

kimmyMI5 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! My O2 number taken from me..

Hi, hope you can help me.Ive been with O2 for aroung 20 years...and had my number for probably 15 years..I retired last year from work, and have not really used the phone number and carried it just incase of emergency.It had £4.00 credit.I now find t...

Resolved! if im receiving my phone

hello I tried ordering a Sony Xperia L4 on pay as you go for £129 but it wouldn't go through on my bank card so I used PayPal, i haven't received an email about it, i want to know if I am getting the phone?

Dawn26 by Level 1: Joiner
  • 4 replies
  • 0 kudos