Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Moving overseas for a year or two, there is no information on the O2 website about this

Hi all I'm moving to Australia for a year or maybe 2 years. I won't come back to the UK during that time. However I really want to keep my current UK number for when I return (I've used it for most of my life, 100s of people know that is my number, a...

Resolved! Lost my number after switching to O2

Hey, last week I made the switch from giffgaff to o2 (payg, rolling monthly). I entered my PAC code on the o2 website to bring my original number to o2. On Friday morning the switch was partial, so I lost the service in giffgaff (expected), but my or...

Resolved! How do I find out when I last topped up my payg

How do I find out when I last topped up my payg classic

Resolved! No internet

I subscribed to a one off month internet. I'm not getting any signal?

O2 declined my card payment for upgrading a PAYG rolling plan

O2 declined my credit card payment many times for upgrading to a PAYG rolling plan. Try all cards I have, none of them work. Call customer service and say that my credit score is too low. When I check with Experian, my credit score in fact is “GOOD” ...

Resolved! Pac code

I'd like to get the pac code for one of my accounts

Resolved! Extra sim-only deal

I have an existing 36 month contract that I want to retain, but I also want to get an additional, separate Pay As You Go sim only deal with a new number, so i can arrange a phone for my child. If I order a PAYG sim from the Shop, will this mean I get...

New order

I placed an order on 9.06.23 and this has gone through. Why I am I being notified again of this as a new order on 3.08.23

Resolved! Linking new Pay as you go number to existing account

I have an existing O2 online account for my "Pay Monthly" phone and have a new"Pay as You Go" sim. Rather than create a seperate O2 account for the new number I want to link it to my existing online account.Can I do this?

Resolved! Change to Pay as You Go / Prepaid

Hello, I am currently on a monthly contract and wish to change to a prepaid SIM, please can you help me with the options to make this change and keep my existing phone number? Thanks,Meghan

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