Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! refer a friend

I am an existing pay as you go customer and was wondering if there are any benefits for referring my girlfriend to join from another network

Resolved! What happend to O2's online topup?

I am on PAYG. Have topped up online for many, many years via https://www.o2.co.uk/topup. However, this link now defaults to My O2. Once logged in, there is no topup option to be found anywhere. Contacted support chat who said they would only serve sh...

Resolved! New Phone (Pay and go sim card swapped), used £2 of my credit before I switched it on?

I have to admit that this technology is a bit of a new thing for me so forgive me if this seems a bit stupid. As the subject suggests, I have just got my SIM card swapped and O2 arranged for the account to be switched over but as soon as I switched m...

Resolved! Old SIM card too big for my new Samsung mobile

I have just bought a new Samsung and went to swap the SIM card over from my Apple I4-S only to find it is too big to fit into the holder. I saw the link to "Swap SIM card" and thought oh yes, that sounds easy but at the end although I have completed ...

Resolved! What happens to a top up number if it runs out of balance?

If the balance runs out, does the number still exist or does it disappear? How long until it does?

Resolved! Locked account

Hi, how do I contact o2? Seems my account/phone number was locked/suspended. I’m away since last 8 weeks and I just had lowest tariff just to keep my number. Now whenever I’m trying to login it’s fine with email but until I put phone number it doesn’...

Resolved! O2

It's not letting me log into my O2 account

Lost SIM

Hello, I´ve lost my device a few days ago. I´ve been trying to contact to O2 to report it and get a new SIM as is descibed in the "Lost or Stolen O2 Device? How to Report it" topic but after been waiting hours at the "Pay As You Go customer " telepho...

Resolved! PAYG

I have no idea how my PAYG account works, I have it on my backup phone which I hardly ever use but when I go to use it I find there is no credit, it seems like my credit is being cancelled after a month, is this right ?

Unexpected verification code

This morning I received an unexpected message followed by a verification code from o2 saying Welcome to o2 Wi-Fi . I’ve not asked for a code, I already used o2 Wi-Fi on occasion. Anyone else had this. I have a monthly pay as you go bundle. Thanks

O2

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