Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Where can I find my GED number?

I switched to the rolling plan in November, but in January they took me off the rolling plan for no reason, but are still charging me at the start of every month. I tried contacting payment support but they said they weren't able to help, unless I ha...

Resolved! 50 GB offer

Hi there i was offered 50 GB to renew my pay as you go witch i did and i was wondering if i could recive this compansation? Robert Harding

Resolved! "50Gb bonus, if you top up your Data Big Bundle" con

Last week, O2 sent me an SMS to say if I topped up my "£10 Data Big Bundle", they'd give me "a whopping 50Gb of extra data to use over 30 days."I topped up the next day.No extra 50Gb of data. I've just been on the MyO2 chat with an operator, who took...

Resolved! Change tariff

I’m trying to change my second phone from Pay&Go to £5 Big Bundle but the confirm button at the end of the process remains greyed out. Any ideas why?

Resolved! porting

New to O2. Ported my number across but only a partial port. I can receive calls and text but cannot make them or use data. Now, have tried several times to contact customer service but keep getting cut off or they don't understand then cut me off. We...

Unable to view PAYG account details, call 202, or get PAC

There appears to be something wrong with my PAYG account, can anyone suggest how to resolve? It has credit (I can call 4444 and that works) and I can sign into MyO2 online, but the site simply shows: ”It looks like something's gone wrongWe're looking...

Resolved! Bundles ended

I topped up my account. However, I got a message saying that it was unable to renew my Bundle plan and now it is even ended. What should I do to fix it? I am sure there is sufficient amount for payment

Puc code

You need my puc code for the number [Removed]

What’s the best roaming deal for long trip to australia

Resolved! PAYG top up not showing in account

I've just topped up my phone online, but received an error message to say that there was an error processing the £10 payment. However, I've had a text from O2 confirming that my balance has increased and the £10 is showing up in my banking app. Yet m...

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