Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Getting a refund of credit

Hi all I was wondering if any one could answer me a question, my husband died a couple of months ago and had an o2 pay as you go mobile with nearly £50 of credit on it, can anyone tell me if I can cancel his account and get a refund of the credit or ...

Fall alarm sim pay as you go

i have a fall alarm sos device that can call and text if i fall and a sos button so i can call my wife all i need is a sim card were i prepay for these actions if neededwhat is the best for me

Resolved! Trying to switch from Big Bundle to Rolling Plan. Debit card details being declined.

Hi, I'm trying to switch from a Big Bundle to a Rolling Plan. However for whatever reason my debit card details are being declined. I keep getting the following message: "we cannot take your payment try a different card or try again". Don't know why ...

My telephone number has not been changed over

My telephone number has not been changed over after a week after signing up to 02

Resolved! Bill

Hi I paid my bill last Thursday but keep on receiving messages that I haven't. Now they have blocked all my calls. Can somebody please fix this asap, it's been very annoying

Resolved! canel my contract

Hi I want to cancel a contract that I'm paying for from my bank. The phone number is [Removed]

using phone in USA for 3 weeks - whats the best option?

hi im going to the USA next month for 3 weeks and im on a simple pay and go sim. however im unsure of the bolt ons and big bundles thing. i dont use my phone alot which is why im on pay and go. i was wondering when going to usa next month is there a ...

Resolved! trying to top up my account from abroad

Hi there. Im trying to top up the number I used last year so it's preloaded for when I arrive in the UK, but none of my details attached to the account are showing. Please help

Switch has lost my number

Hey!I switched from Vodafone to o2 last week and on the day my o2 sim went off but o2 one never came on. I have been on the phone every day and been in store and they just keep filling out new pac forms which don’t work. My number is very important a...

Resolved! Rolling Plan

Hi, I got an O2 sim and set up a rolling plan on 24th July, all working OK and can see it on MyO2. Just received a text to say it is ending on 24th August and I'll be switched to PAYG standard tariff. Checked MyO2 and it says I am on the rolling plan...

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