Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Sim hasn't arrived

my sim still hasn't arrived after a week

Cancel SIM

Switching from Sky. Received new o2 SIM, decided it wasn't the best deal for the money. Phoned, waited 30 minutes. Advisor said he'd put me through to the relevant department then cut me off. Phoned again and have been waiting 25 minutes for someone ...

Resolved! Classi pay as you go top up after sim reactivation

My classic pay as you go sim was deactivated because I didn’t use it for six months but o2 reactivated it on request and I can phone them BUT I can’t top it up. Much time with customer services between two call handlers and they say the only way to t...

Change of address on pay as you go account

How do you change your old address on pay as you go I am trying to upgrade my phone but my old address is coming up

Resolved! Pay as you go data sim will not allow me to send texts

Pay as you go data sim will not allow me to send texts

Resolved! Account Money

I am on a rolling plan yet have money still on my account from when on pay as you go. I would like this money returning to my Bank or used to pay for the rolling plan

Resolved! Plan

I topped up £15 to get 20gb but have only got 7gb. I have £5 balance in my account and want 20gb instead

Resolved! Taken money from my account

Spoke to someone yesterday and I’ve signed up for a sim deal which is coming today. Use have taken money from my account which they told me they wouldn’t as I’m a sim contract now if use could refund me this back to my bank account please

Resolved! MyO2 app access

Hi, new to O2 network. Made an account on thu and i still dont get access to the app. On the site i can log in but when i try to set up a rolling plan its saying something wrong try again later.

Resolved! Using O2 Rewards

If I use the money on my O2 Rewards to top up my Pay as You Go mobile account, will I still get my free UK text and internet MB. for this top up? Many thanks

O2

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