Transfer existing number

[Bob222]

I have a new phone but I needed a new SIM card from O2 so that I could keep the same number from my old phone. The advisor I spoke to was very helpful but I could not fully understand what he said and I got very confused. I thought I would get a new SIM, then be able to transfer my number and still be on the same 'Pay as You Go' tariff. I do not want to be on a pay monthly deal, I want to be able to top-up my 'Pay as You Go' as and when I need to.  I have the new SIM and I find that my password for my O2 'Pay as You Go' no longer works.

Can you please cancel this pay monthly deal and put me back on 'Pay as You Go' and also help to transfer my existing number to my new phone

[Cleoriff]

@Bob222 

This isn't O2, it's a community made up of members like yourself.

You need someone to access your account which can't be done from here

Give O2 a call on  202 or 0344 809 202 (Contract)  4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).