Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Not allowing Login

It says that I have to wait 48 hours and that I don't have a product with My 02. However, I have had this sim for a month and it allows me to top up still.

Resolved! Sim card inactive, unable to contact CS

Hi, I'm having a bit of a hard time solving my issue, and its one I think the forum won't be able to help much but I'm putting it here as customer service is seemingly elusive and I'm kind of hoping someone from CS is in the forum and sees this to be...

Resolved! Balance Notification

Hi. Getting a balance notification every time I send a text, how do I turn this off.Thanks.

Resolved! Receiving SMS when abroad such as varification codes from banks?

I am on O2 Classic Pay & GoVerification codes from banks are sent to my number.Will I be able to receive verification codes when I am abroad?If so will there be a charge?Thanks!

Resolved! double data

on my pay as you go sim, i says double data on us for up to 3 months. I’ve only received 20gb not the 40gb as promised. help? Calling the helpline does nothing i was on hold for an hour and a half yesterday.

Resolved! Do Bolt Ons automatically renew?

I hope it is OK to post this here, and not in my last thread, as I thought it may get lost there. I have added a £5 Data bolt on to my pay as you go, the money was taken from my top up balance. When the bolt on runs out, does it top up automatically,...

Resolved! Top up

I can't top up as it won't recognise my billing address and so won't let me move on to the payment page.

Resolved! Security Flaw

Hi folks.I'm not an 02 user as I've been with my mobile provider for over 18 years & intend staying with them.My disabled wife however is with 02 & has been for several years.She got an iPhone 7 from her family back then which was an 02 phone, so ord...

Resolved! Lost phone number

I’ve just moved from a sim only contract to pay as you go so o2 have sent me a new SIM card. I wanted to keep my old number but the number from the new card is already on my o2 app and the old sim is no longer working. I don’t know how to get the old...

Poor quality

Hello. I’m with o2 network 10 years and from a while I have problem with calls. If I make or receive call I can’t hear voice and person who is calling to me the same. Many thanks for respond.

O2

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