Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! bypass adult content block

i want to access adult content on my phone but i dont have a credit card and going into a store would be embarrassing. how can i get around the blocking. there should be an alternative way to verify age online such as uploading a driving licence, mos...

IS MY CONTRACT TERMINATED

CAN YOU PLEASE CONFIRM IF MY CONTRACT IS TERMINTED SINCE PLACE AN ORDER LAST MONTH

Resolved! Using two O2 sims with different phone numbers in the same phone.

Will it work? I am currently on pay monthly plan. I would like to purchase another sim with a different number and use it in the same phone sometimes. I am still intending to use my old sim in the same phone most of the time too.

Resolved! PAC code

Having texted PAC to 65075 a number of time over the last two days, spent over an hour on the phone having been cut off three times I still have not received my PAC code. What is going on?

Mobile wifi

I am on holiday using a huwei mobile wifi, I seem to have run out of data so I topped up the payg sim, that didn't help, I added a Snack 500mb data, that hasn't worked, whats the problem?

Topped up twice took money and didn’t work

I have paid one £15 & £10 on my debit card but neither amount is showing I’m payment history on app. I can only use phone on Wi-Fi. No 3G or 4G. Account did not top up.Tried phoning all night and just get cut off ,really upset.

Order from O2 shop

I placed an order with O2 shop on the 20th September (Order No. ms-324702319).The order was confirmed and have heard no more.Can someone help please?

First time top up failed

Hi! I tried to top up my phone number for the first time after I switched to o2 from another network, but I can't. After I entered all my details, it s says I can't top up, to try another card or contact my bank. I tried another card, still not worki...

Effect of not topping up

If I don't top up and there isn't enough credit to renew the big bundle for the month, how long will my number keep working or be active for?

Resolved! Pac code on new PAYG sim - no credit

I have ported my phone number to an o2 PAYG SIM only to realise the signal in my area is extremely poor 0 to 1 bar.The only option I can see is to move again to another provider. But o2 say I can only receive a PAC via text message. I do not want to ...

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