Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

What’s the best deal for Wi-Fi whilst cruising around the Caribbean islands

What’s the best Wi-Fi deal fir cruising around the Caribbean islands

Call barring

I called customer services as some numbers I tried phoning, and some text messages, were not going through due to call barring so I wanted to see if anything was on my account. I was told call barring was on my account and I asked for it to be remove...

Credit

HiI registered online to recieve the £5 credit for new registration but not recieved it

Resolved! How difficult can it be to top up a new PAYG -SIM? Very difficult it seems with O2...

Worst experience ever. Ordered a new PAYG SIM last week so I could still use my old phone that I recently upgraded as a spare. Was hoping it would arrive on Monday as I would be away from home until Friday, but it didn't show until Wednesday as it ha...

Remove a Bolton

How do I remove a Bolton?I am abroad and just topped up £10 to be able to receive calls in Asia

Getting charged for 2 separate rolling plans

Hi, Apologies for the long winded story but I am reaching out as a last resort after getting absolutely nowhere with customer service. I joined O2 in October on a £10 rolling plan and my old number was successfully ported across from my previous netw...

Roaming not working in France

Anyone any idea why my iPhone XR payg won’t roam in France? I’ve gone all through the o2 website and have corresponded with o2 on Messenger but no solution yet. Phone works fine in the UK and of course roaming is set to on. Apn is payandgo.co.uk, use...

Not receiving any kind of text messages

I haven't been receiving any sort of text messages from October 2023. I have been failing to verify my O2 number at various incidents and have missed a number of important messages. Important verification sms for NHS, banks or shopping OTP numbers al...

Resolved! How to turn off age restriction

I want to watch ******

Resolved! PAC code

Hi, I had to phone to get a PAC code arrive I have two numbers on the account. I phoned 202, spoke to one person who transferred me to Virgin as my number has previously been there, Virgin then transferred me back to O2 who then text me a PAC code. W...

O2

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