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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 54384 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 27560 Views
  • 19 replies
  • 2 kudos

Resolved! Incoming calls

i was wondering if there is a way to retrieve a list of incoming calls I've received this month as my call log history disappeared and a vital number i needed and didn't have saved is one i need access to

Li999 by • Level 1: Joiner
  • 690 Views
  • 2 replies
  • 0 kudos

Data Rollover

I've been using the £10 data Big Bundle which gives 8GB, unlimited minutes and texts. It says it includes data rollover but it has never happened. I use about 6-7 gigs of it for the month and when it renews it only shows 8. I always have enough credi...

Resolved! Lost sim

I have misplaced my SIM card and would like a replacement with the same number

Ec2 by • Level 1: Joiner
  • 434 Views
  • 1 replies
  • 0 kudos

Can’t call while abroad in Spain

Hi I’m in Spain and I can’t receive calls and messages have only internet can’t change the provider as is only one available the rest don’t give me a single. Have all switched on and paid up to date. I was switching my phone and removing the card als...

Debit card declined when topping up.

Greetings,I'm hoping to get some help with my payg sim card.It is currently on 321 classic tariff and I do not want to change that.The problem I am having is that when I try to use my debit card to top it up it keeps getting declined despite having t...

Lilel by • Level 1: Joiner
  • 9231 Views
  • 39 replies
  • 0 kudos

New Customer Roaming Not Working Ireland

So last week I visited an O2 store in London - got a PAC code from Vodafone and moved my number to O2 pretty seamlessly. One of the reasons I moved, explained to the assistant in the shop, was the EU and international roaming. I purchased a £20 bundl...

Credit

I topped up my phone last night using the app the money has been taken , but I received a text message saying that they were unable to credit my £10 monthly big bundle can sort this out for me please

DAB by • Level 1: Joiner
  • 353 Views
  • 1 replies
  • 0 kudos

Monthly renewal

Hi there, I have the £30 in my credit to renew my monthly pay as you go, but it hasn’t gone through or taken the money out? tbank you

Jess1998 by • Level 1: Joiner
  • 331 Views
  • 1 replies
  • 0 kudos
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