Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

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I need help

I am overseas I have a UK number but......

I am overseas, I have a UK number with o2 but I did forget to top up my phone and I just topped up using my UK number while overseas but there is no network connection where I am thats working with o2 sim that I have from UK to connect or show that I...

Sim expired

My payg sim has expired because I haven't used it in 6 months, can I get it back, and the money that was on it?

My phone won’t make calls or send texts from France I have a £10 big bundle with O2

I need help with making calls and sending texts from France. I have a£10 big bundle with O2. I can use my apps though help please can’t find the answer on O2 app.

Resolved! Change to pay as you go from Saudi Arabia

I am in Riyadh now, there are not O2 shops here. Since I don't use calls or data, I want to change from monthly to PAYG.How can I do it online?

Resolved! My tariff

I’ve topped my account up to renew my tarrif but i can’t renew without topping up again it always happens and I end up paying twice I won’t do this again!! Can you please take ten pounds from my o2account and not my bank and renew my tarrif

I need data to use in Tunisia for less than a week

I’m currently on the £20 big bundle and need to have data for Tunisia for less than a week. Any advice

Resolved! Telephone porting

Hi o2 are porting my old number to my new sim today - should I have my old sim in phone or new sim?

Balance message?

Hi all, Just got my son his first pay as you go sim, went for the rolling plan £10......whenever he sends a txt message or makes a call he gets a message saying:02: your balance is £0.00. Text balance free to 20202 etc.....Thing is when I check his b...

Resolved! Rolling Plan

Hi, I would need a rolling plan on Pay as You Go but don’t seem to find the option to apply.

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