Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Data

Hi at the moment I pay £10 per month I get unlimited text and call with 7gb data I'm just wondering if there is any chance I could Lower the text and calls for unlimited data thanks

Resolved! payment card rejection

Ref: phone number xxxxxxxxxx I have been trying to top up using a master card and a visa card and when get to pay message comes up saying we cannot take your payment try a different card or try again, if not contact your bank. Please can you tell me ...

"Your cellular service has been suspended. Please contact your service provider about reconnection"

For the third time in 6 months, my O2 credit has disappeared while abroad despite not making or receiving any calls. Sometimes a voicemail has been received and not listened to. But nothing has happened that could cost me any money. Across these 3 oc...

Resolved! PAYG Classic in Turkey

I'm off to Turkey for a short holiday soon. Not usually being much of a traveller I don't think I've ever used my phone from abroad before, certainly not since Brexit (though Turkey's not in the EU anyway, and I think it's outside O2's Europe zone). ...

Resolved! Rewards

I ordered a £20 Love to Shop voucher from my reward account. How long should I expect to wait for it? I think it was about a month ago

Resolved! 5G and Pay as you go

Firstly I have unplugged and stopped using my landline! I still got classic deal of 10gb a month, nagged O2 to give me this and have kept up with prepay! I get a lot of security questions because of my number which is in format of 07895 xxxyxx !!! Th...

Resolved! Tariff £10

Hello, im trying to get a tariff for a family member, she has topped up her account £10 for it but it asks for a card number while we just want to add her on. can you help please by adding her onto the tariff so it’ll use the £10 on her credit.

Resolved! My 02 isn't working on my new number and says I have a business account on it and I don't

My 02 isn't giving me any information at all on a rolling pay as you go sim and also says I have a business account and I don't?

Resolved! rollover

Hi I have a rollover plan but would like to move my daughter who has a pay-as-you-go plan on 02 to rollover. How do I do this?

Resolved! O2 bundle Obsolete

Hello I have been on an O2 bundle which was 1000 flexible minutes which also included 1000 international minutes I've just been notified that they are no longer including the international minutes. I didn't realise they could change my bundle without...

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