Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Not receiving any kind of text messages

I haven't been receiving any sort of text messages from October 2023. I have been failing to verify my O2 number at various incidents and have missed a number of important messages. Important verification sms for NHS, banks or shopping OTP numbers al...

Resolved! How to turn off age restriction

I want to watch ******

Resolved! PAC code

Hi, I had to phone to get a PAC code arrive I have two numbers on the account. I phoned 202, spoke to one person who transferred me to Virgin as my number has previously been there, Virgin then transferred me back to O2 who then text me a PAC code. W...

Resolved! Putting SIM card in a new phone

I have a PAYG SIM card for a £10 Big Bundle in my present phone. I'm thinking of buying a new phone and wish to remain on the same tariff and retain the same phone number. When I went from from my previous phone to my current one I went to my local O...

Data usage

I cannot get through to an agent due to only being PAYG customer. I need help, I have been told I am out of data however on the app it only shows the 8gb I was initially given, however I had big bundle deals which made this 20gb. I need the other 12g...

Charges

Why have I been charged extra for a VoIP call which uses data?

Resolved! no bundles tariff

Does O2 offer a PayAsYouGo tariff without bundles, just a credit for usage without a one month limit? If such a tariff exists, would I need to purchase a different SIM card? Thank you.

Contacting from Abroad

I need to query my bill I have received and if all is correct pay it but I can’t get through on the app, calling or online chat service to the pay as you go team.It could be because I am abroad but it urgently needs to be paid but I can’t see a way a...

Refund for over £500 in unused top up balance

Hi, I have an elderly uncle who has amassed over £500 in unused balance on his O2 sim. I believe it is pay as you go and on autorenewal meaning that every month £10 or £20 is added to the balance. Unfortunately has had a a mental health condition tha...

Resolved! cancel my phone contract

Want to cancel my phone contract

O2

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