Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Can't log onto my o2 and it says that I don't a product for my phone, which I do

As stated above I can't log onto my o2 and it says that I don't a product for my phone, which I do when using the website.

Resolved! your mistake

First I did change my tariff from 10 £ per month to £30 data Big Bundle v per month. And then I top up on my O2 30£. But you charge me 10£ for previous tariff which I did change . So I would like to have my 10£ back because you left me only 20 £ on m...

Resolved! I can't make call while abroad.

I did active and top up my new card while i'm on holidays in EU zone.I can use data but every time i want to make a call I hear messege " this request is not avaible for this number"O2 Chat told me to call UK landline, but there is no chance to make ...

Resolved! Refund

O2 cancelled within 14 days so refund £6 now

Resolved! Big bundle

How can I cancel my big bundle to calling credit

Resolved! PAYG charge

Can anybody help. I get charged 20p every two or three days, and then get the 20p credited back the very next day. Why is that?

Resolved! PAYG Roaming APN

Hi team, could you please advise is the following APN correct for PAYG, roaming in France? For both Android and iPhone, APN Name: O2 Pay & GoAPN: payandgo.o2.co.ukUsername: payandgoPassword: passwordAuthentication type: PAPAPN type: defaultAPN protoc...

Resolved! Top up

Hi, I topped up and my data has already finished why?

Resolved! Worldwide usage

Is there a pay as you go sim that I can get that will cover me for use in florida without having to get the bolt on at £6 / day

Resolved! new package

Hi Is a switch to a new package always confirmed by a text or email? Person on the phone from customer services was suggesting new package, I declined, but just want to ensure there is no miscommunication. Thanks

O2

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