Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Rolling plan didn’t renew

Received text saying rolling plan didn’t renew but payment went through bank on 15/1

Keeps saying I need to top up when ive just topped up

Hi, ive just topped up £15 to get my usual bundle but when I go to make a call it says I need to top up. Any help? Cheers

I am still being charged but I cancelled my plan

I cancelled my plan with O2 but I was still charged this mont from not only my phone but also my sim

Resolved! Changed my tariff can’t start it yet

I was on the £10 monthly tariff but I realised I needed more data so I switched to the £20 tariff and it said it would renew 7th Feb. I’ve run out of data from my old tariff and tried to renew my new £20 tariff early but it keeps telling me it’s an i...

SIM not provisioned

I just asked to swap my SIM to a nano, and the customer support guy said I should receive my SIM card within 3 to 5 working days, but the issue is my current SIM is no longer working and says SIM not provisioned....how can they turn off my current SI...

Resolved! Top up

I can’t top up my phone

Resolved! I'm trying to register my new o2 sim for my tablet and obtain the prepaid £10.

I've spent two days trying to register my new o2 sim and obtain the prepaid £10 for my tablet. I haven't found anywhere using their instructions to obtain the top up. I've registered several times but keep being told details don't match. Before I chu...

Roaming isn't working

I'm traveling to Ireland from the UK at the moment and my mobile plan isn't working anymore. For the first few days everything was working fine, texts, data, the lot. Everything is now not working, and when I go to call customer service (4444) my pho...

Fraud team investigation

How long should it take for fraud investigations to complete, I've been waiting over 4 months and still had no feedback

Resolved! O2 rewards

O2 told me I had some rewards to claim or save. But I went to save it and there is nothing there to save. Where is it? And how do I get it? Thanks

O2

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