Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! PAYG to Contract query

Hi, I have a pay as you go o2 sim, I want to change it to a contract, can I do that but still keep the same sim card? If so please can someone explain how to do it? I'm no where near an o2 shop and am homeless so can't receive a sim in the post.

Resolved! Network unlocking

I have a Alcatel that is networked locked to O2 that I need unlocking O2 are saying it isn't on there system I can't contact them via live chat what more can I do? The phone says it is locked to O2

Can’t receive or call from abroad

I’m in Italy. I activated my SIM card and by topping up with £10 but for some reason I’m unable to receive or make calls to the UK. Can you please help me with this?

Spare sim

I want to buy a sim so that I can use my previous i phone for emergency calls in case i have a fall etc. I dont want to have to top up monthly, just to keep it charged for use in the house. I will still have my current contract phone for use as well....

Resolved! i haven't used my phone for more than 6 months

my sim card is not working because I have not used the phone for over 6 months how can I revive itit still have credit on my sim

Resolved! Unlock phone with imei

I've filled the form 6 times now and never received any reply from. O2. What can I do

My phone isn't working in spain i can't call text or even ring o2

Cant call text or call o2 in spain ive tried everything all settings etc and nothing is working

O2 app

hi. I cannot log on to my O2 account. I pay by top-up as you go.

Resolved! BALANCE

HelloI come back to Korea this week and have £20 of top up left.I would like to get a refund for the balance I charged, is this possible?

Mobile number deactivated

Hi, I live abroad but have an o2 sim that I use to keep my UK number. However it seems to have been deactivated as when I put it into my phone there is no service. This has happened before. Please can it be reactivated?

custom-community-header-logo.text

Forum Posts