Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Big bundle not working

I have a £10 big bundle, but phone is still using my credit instead. I was on the phone with customer services for almost an hour and was told they couldn't see why it was happening and my bundle is active. She said she would refund my missing balanc...

Resolved! No signal

Hi, I have a pay as you go SIM card and it’s a 02 sim, I can’t seem to get it working, it’s been working fine for a while an for past couple of days I’ve had no service, I’ve reset my device I’ve taken my SIM card out and back in I’ve put my phone on...

14GB £10 offer

Hi,I use pay as you go (standard) and got a new sim for the £10 offer unlimited texts and calls (14GB) as big bundle. If I move to the big bundle:1) can I come off it any time (and get back to my old pay as you go)?2) do I need to change my current s...

Data roaming not working

My data does not work in Greece? I have a £20 pound big bundle and my data and data roaming is turned on

O2 Top-up in Germany

When I call 4444 to top-up using a voucher, the call is not registering that I have entered the number 1 to top-up (or any other number for that matter). I also cannot top-up using the O2 app as my app store is registered to Australia and it is not a...

Resolved! Wifi Calling

How do I enable wifi calling? I can't see it in the phone options with the o2 card (it is with other cards, e.g. Three). I do not see this option in My O2 app either. I called the support line on 4445 many times and spoke to about ~5 people. One want...

Resolved! 02 rewards

I had £10 saved with 02 rewards but I lost the phone and also the number that was with it. I now have a new number with 02. Is there any possibility that I can obtain my reward from my old number.

Resolved! unable to top up

Hello there, I am on pay as you go and I cannot top up my phone at all. I tried to top up online, called the number but every time it didn't work. The only way I can top up is by buying a top up vouchers in the shop. Is this something you would be ab...

Resolved! Paymebt

When payments are taken. Does the ID name show up as “PAYGPYMT” on my bank statement?

Resolved! Poor indoor reception recently.

According to the O2 status checker I have problem in or near my postcode. This has been going on for some time now meaning I now get erratic 4G signal indoors especially. Just how long does it take for engineers to fix the problems with local masts? ...

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