Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52626 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26568 Views
  • 19 replies
  • 2 kudos

Free credit

How I claim emergency free credit???

Dannyppo by Level 1: Joiner
  • 800 Views
  • 1 replies
  • 0 kudos

Resolved! Being charged for text

Even though I’m on a bolt on tariff with free calls and texts I’m being charged for texts from my remaining balance .Ive recently updated my iPhone SE to the latest iPhone SE 2022.It seems only links to content are charged which they never are.

GT2 by Level 1: Joiner
  • 734 Views
  • 2 replies
  • 0 kudos

Resolved! new tariff

current tariff is £7.03. It is ending. I want to continue with this price - there is one for £9.30 ( ish) but this is for twice as much data - I don't need this. I have been on hold for 23 minutes...

Lisa211 by Level 1: Joiner
  • 501 Views
  • 3 replies
  • 0 kudos

CVV not being sent

I'm trying to top up my credit but keep getting a message saying the transaction couldn't be completed and to try again or contact my bank. I tried several times with the same result so contacted my bank. Apparently the reason for the payment being d...

Shadow362 by Level 1: Joiner
  • 398 Views
  • 2 replies
  • 0 kudos

Call history

How do I retrieve my call history if it has been deleted 

Sadoty by Level 1: Joiner
  • 352 Views
  • 1 replies
  • 0 kudos

Money doesn’t get credited

The money has gone out of my account twice but my rolling plan doesn’t activate , why are you doing this to me

Ponch13 by Level 1: Joiner
  • 291 Views
  • 2 replies
  • 0 kudos

Cannot make calls or send text messages

I cannot make calls or send text messages, I can receive both and also use mobile data. Trying to get assistance through the live chat puts me in an endless loop of it telling me to call o2 despite me not being able to make calls from my phone

BL1 by Level 1: Joiner
  • 454 Views
  • 2 replies
  • 0 kudos

Resolved! Stolen phone with sim

My home was stolen yesterday and if possible I would like a new sim with the same number

Mabdulai by Level 1: Joiner
  • 352 Views
  • 1 replies
  • 0 kudos