Wrong phone

[Amy5]

I had a really bad experience I’ve had, I bought a £20 Alcatel phone to pick up in store when I got home it had an iPhone XR in the bag I have phoned up o2 straight away in the mean time the store have sent me an email saying they were going to charge me £899 for the phone if I don’t bring it back when it’s their mistake I called the store where the manager said he would come and pick it up from me his self because I am not working in London this week I feel like they are treating me as if I have stolen the phone when it was totally their fault!?

[MI5]

Contact methods here Guide: How to find help & contact O2 

[TallTrees]

Reading that text @Amy5 you have not got the phone that you have paid for so effectively you have nothing and threatened.

[TallTrees]

Final word from me @Amy5
There are many scams of all different styles. It must be as rare as hens teeth for a store to pack a £899.00 phone instead of a £20 phone.
Make sure you only return this item to a bone fide person with appropriate ID and an official,o2 receipt and be with a witness if at all possible.
Better return to an o2 store and get a receipt and compensation for your trouble and costs.
Best wishes take care and good luck TallTrees

[Martin-O2]

Hi @Amy5 I'm sorry to hear of the difficulties you've had with this. I'm happy to pick this up and try to get it resolved for you. I'll drop you a private message so we can talk further.