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Wrong phone

Amy5
Level 1: Joiner
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I had a really bad experience I’ve had, I bought a £20 Alcatel phone to pick up in store when I got home it had an iPhone XR in the bag I have phoned up o2 straight away in the mean time the store have sent me an email saying they were going to charge me £899 for the phone if I don’t bring it back when it’s their mistake I called the store where the manager said he would come and pick it up from me his self because I am not working in London this week I feel like they are treating me as if I have stolen the phone when it was totally their fault!?
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MI5
Level 94: Supreme
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Contact methods here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 14
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TallTrees
Level 49: Rootin' Tootin' 
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Reading that text @Amy5 you have not got the phone that you have paid for so effectively you have nothing and threatened.


HAPPINESS IS BEE SHAPED

Message 12 of 14
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TallTrees
Level 49: Rootin' Tootin' 
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Final word from me @Amy5
There are many scams of all different styles. It must be as rare as hens teeth for a store to pack a £899.00 phone instead of a £20 phone.
Make sure you only return this item to a bone fide person with appropriate ID and an official,o2 receipt and be with a witness if at all possible.
Better return to an o2 store and get a receipt and compensation for your trouble and costs.
Best wishes take care and good luck TallTrees


HAPPINESS IS BEE SHAPED

Message 13 of 14
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Martin-O2
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Hi @Amy5 I'm sorry to hear of the difficulties you've had with this. I'm happy to pick this up and try to get it resolved for you. I'll drop you a private message so we can talk further. 

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Message 14 of 14
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