Solved: Webchat

Scottiboy87 · ‎01-10-2020

Hi does anyone have any idea how on earth we can get to the webchat for payg? I have a big data bundle which renews every month, im also meant to be able to carry over upto 15gb from the previous month. Renewed on Tuesday to find that my rollover has not happened and they've taken 5gb of data already. Thanks in advance.

MI5 · ‎01-10-2020

@Scottiboy87

Hang around here http://www.o2.co.uk/contactus or in the shop pages https://www.o2.co.uk/shop

Chat will pop up when available, or call 4445 for customer service.

Early morning is the best time to try though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎01-10-2020

@Scottiboy87

Hang around here http://www.o2.co.uk/contactus or in the shop pages https://www.o2.co.uk/shop

Chat will pop up when available, or call 4445 for customer service.

Early morning is the best time to try though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Scottiboy87 · ‎01-10-2020

Thank you for your reply. I will give it my best shot 😊😊

MI5 · ‎01-10-2020

Best of luck mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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