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Want to port number out of O2 but keep PAYG credit on new O2 number, is it possible?

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MikeThatsMe
Level 1: Joiner
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on ‎08-10-2022 19:24

on ‎08-10-2022 19:24

As the subject says, I'd like to port my current phone number out of O2 but keep my PAYG credit on a new O2 SIM card number (that I have, unused), is that possible?

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MI5
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on ‎08-10-2022 19:43

on ‎08-10-2022 19:43

@MikeThatsMe 

You need to transfer your credit first then get a PAC for your number, but, moving the credit will cancel the sim, so check with O2 if they can still generate a PAC from a cancelled account.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153082 Posts
  • 652 Topics
  • 29218 Solutions
Registered:

on ‎08-10-2022 19:43

on ‎08-10-2022 19:43

@MikeThatsMe 

You need to transfer your credit first then get a PAC for your number, but, moving the credit will cancel the sim, so check with O2 if they can still generate a PAC from a cancelled account.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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