Upgrade question

[Anonymous]

Hello,

I was just wondering if you could upgrade with pay as you go or if you would have to buy a new phone upright.

I am new to buying phones using pay2go/monthly so im not sure about this.

Thankyou.

[Bambino]

@Anonymous How can you upgrade something you don't have a contract for? If you're using Pay As You Go and you want a new phone you have to buy it.

[Cleoriff · Accepted solution]

Hi @Anonymous If you want a new phone on PAYG you would buy it outright and then choose the tariff suitable for you.

If you want a contract phone then you choose the phone you want and the tariff which would usually be Refresh. You can browse the shop here https://www.o2.co.uk/shop

Refresh for contract explained here https://community.o2.co.uk/t5/How-to-guides/How-does-O2-Refresh-work/ba-p/1014093

Upgrading (on pay monthly) all explained here https://www.o2.co.uk/help/pay-monthly/upgrading-your-pay-monthly-mobile

[MercedesS]

Hello @Anonymous,

welcome to the O2 community!

If I go to MyO2 and then to the "Upgrade Option Tab", I can see a text saying: You have no numbers or accounts to upgrade. But on the right-hand side, I have a "Switch to Pay Monthly Tab" where you can find the same info @Bambino and @Cleoriff told you before: Choose a brand new phone or save money with Like New and then, pick a tariff with all the data, minutes and texts you need and you are done 

Please let us know if there's something else we can do to help you out. 

Thanks guys for your help 

[MI5]

Technically you can upgrade a PAYG account as discounts can be given depending on the amount of top ups you have done.
Your local o2 shop will help you with this.