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Unwanted Big bundle

tony32
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on ‎27-04-2018 10:09

on ‎27-04-2018 10:09

I am a Classic Pay As You Go customer.  At least that is what I thought I was.  Following a recent £10 top up I checked my account I found that I was on a tariff costing £15 and offering 750 minutes, and 2000 texts.  I use the phone rarely, and never text.  I cannot recall agreeing to a change of tariff, and would like Classic Pay You Go reinstated.  What is the best way of going about this?

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tony32
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on ‎17-05-2018 10:49

on ‎17-05-2018 10:49

This problem has now been resolved.  I put the problem to ComplaintsReviewService@O2.com, where it was promptly and efficiently handled.  I am now back on Classic Pay As You Go, and the £15 paid for the Big Bundle has been refunded.  I am quite happy with that.

 

Tony32

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Cleoriff
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on ‎17-05-2018 11:19

on ‎17-05-2018 11:19

Good to hear this @tony32 Pleased you got it resolved eventually

Welcome to the forum by the way Welcome

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MI5
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on ‎17-05-2018 11:23

on ‎17-05-2018 11:23

Thanks for the update Tony.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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on ‎17-05-2018 11:25

on ‎17-05-2018 11:25

Great result @tony32 😃😃

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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