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Unwanted Big bundle

tony32
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I am a Classic Pay As You Go customer.  At least that is what I thought I was.  Following a recent £10 top up I checked my account I found that I was on a tariff costing £15 and offering 750 minutes, and 2000 texts.  I use the phone rarely, and never text.  I cannot recall agreeing to a change of tariff, and would like Classic Pay You Go reinstated.  What is the best way of going about this?

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adamtemp64
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Either ring customer services or follow the advice here https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable
Call customer service to change your tariff

https://www.o2.co.uk/contactus
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MI5
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You can change it yourself in your MYO2 under your tarrif details.
http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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You need to call to get the tariff changed AND to ask them to reinstate the $10 top up as credit.

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tony32
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I have changed my tariff, as you suggested, to Classic Pay As you go,  but it only operates from 25th of May.  It seems I am still stuck with the Big Bundle, which I do not want.

 

Thanks for your reply,

 

Tony32

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gmarkj
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If you want the tariff to change before then, the best thing to do is to call customer services @tony32.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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Yes, as said customer service can change it immediately if you call them on 4445
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 14
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jonsie
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Are they going to add the £10 as credit? This is what you need to ask if they change tariff immediately as you won't have got any use out of the big bundle. Hopefully you get through to one of the many sympathetic advisers if you tell them a sob story....

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Marjo
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Hey @tony32 sorry to hear about this - please do let us know how you get on. Hope you get it sorted soon but don't hesitate to let us know if you get stuck at any point?

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