Unlatching code doesn’t work

[Lozza1994]

Just received an unlatching code for my device however my phone is saying it is incorrect and I’m now not sure what to do to get it unlocked. I only have 5 attempts left so I don’t want to play around with it until I know what I’m entering is correct 😞

[Cleoriff]

@Lozza1994 

Have you followed the info in this guide?

Guide: Unlocking an O2 phone to use a different SIM card 

[Cleoriff]

@Lozza1994 

Also checking if you are sure your phone IS actually locked? O2 have been selling their phones unlocked since July 2018. You could test this by using a non O2 sim in your phone to check.

Edied to correct info

[Lozza1994]

Thank you for sharing the info, it’s not an iPhone and I have followed all the other steps. I have inserted the new sim from another network and when prompted I have keyed in the unlatching code but the device says it is incorrect so I’m not sure what to do. I have tried it a handful of times and have made sure it is correct before confirming

[Cleoriff]

@Lozza1994 

You need to use the old sim in your phone to unlock it. Once unlocked you can then insert the new sim into the phone.

The easiest way is by using the link found in your MyO2 Unlock (this assumes that it is the current phone you are using is the one you want to unlock)

[MI5]

@Lozza1994 

What phone and what is the actual error message?