Unable to activate Rolling Plan after number transfer from EE (3 days without data)

[grzegorz90]

Hi,

Three days ago I switched my number from EE to O2.
I received my SIM card, activated it successfully, and my number has already been transferred — people can call me without any issues.

When I ordered the SIM, I selected the Pay As You Go Rolling Plan option.
However, I can’t activate the plan or purchase any data package.

My MyO2 dashboard shows this message (as in the screenshot)

“You need to activate your Rolling plan to receive your inclusive allowances.”

When I click “Click here to start the activation”, it takes me to a page that says “Something went wrong – There has been an error processing your request.”
The same thing happens when I try to click “Manage tariff.”

Yesterday I spent almost 50 minutes on the phone with customer support, but they couldn’t help me.
They said they opened a support ticket, but I never received any reference number or email confirmation, so I’m not sure if that actually happened.

It’s now been 3 days without mobile internet, and I work remotely, so I really need this resolved as soon as possible.

Is there anyone from the support team here who could please check this issue or escalate it?

Thanks in advance for any help.

Best regards,

[grzegorz90]

.

[MI5]

@grzegorz90 

Call 4445 and speak to O2, or pop in store.

Guide: How to find help & contact O2 

[grzegorz90]

I called yesterday, lost 45minutes and they didn't help me.
They suggest me a contract, but I don't want.
I want buy just a Rolling Plan and nobody can't help me.
Trunsfer numbers and buy a plan - it should be 10minutes work.
I lost 3 days... and still the same problem.

[madasaf1sh]

@grzegorz90 

This is not customer services and all we can do it point you to them either on the phone 4445 or via Social Media  Guide: How to find help & contact O2 

[MI5]

Told him that already.......

@Dave-O2 

Seems pointless having customer service these days as we seem to have to bring you in the 80% of the posts!

[Dave-O2]

Morning @grzegorz90

So i can take a closer look, can you please drop me a PM with your mobile number? 😊 

[grzegorz90]

The waste of time continues...

I went to an O2 store today. They were unable to help me. They said they only sell phones and don't have a system to handle it for me.

They gave me the number 4445, which I called and spent 40 minutes on the phone.
After 40 minutes, they were unable to help me.

They said someone would get back to me within a few days.

I wasted several days. All I could do was leave negative reviews on Trustpilot, etc., and go back to EE?

P.S I will send you my phone number @Dave-O2 

[grzegorz90]

sorted