cancel
Showing results for 
Search instead for 
Did you mean: 

Topping up

TEwens
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have £20 in my balance and I want to use that to switch my tarriff but it’s going straight to card details

Message 1 of 3
247 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 77: Grand Master
  • 11629 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@TEwens 

 

If you are moving to a rolling plan then that can only be done by using your debit or credit card to renew, your credit cant be used for these plans. 

Pay As You Go: Introducing "Rolling Plans" 

Your only option is to move or stay on the Bundles, and use your credit for that.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

Message 2 of 3
241 Views
2 REPLIES 2

madasaf1sh
Level 77: Grand Master
  • 11629 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@TEwens 

 

If you are moving to a rolling plan then that can only be done by using your debit or credit card to renew, your credit cant be used for these plans. 

Pay As You Go: Introducing "Rolling Plans" 

Your only option is to move or stay on the Bundles, and use your credit for that.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
242 Views

Oxonian
Level 33: Firestarter
  • 9458 Posts
  • 220 Topics
  • 26 Solutions
Registered:

This @TEwens is the Big Bundles information in case you decide to head in that direction :- 

 

Big Bundles: Eveything you need to know – Help and Support | O2

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

 

Message 3 of 3
204 Views