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Level 1: Joiner
Posts: 1
Registered: ‎26-08-2019
Accepted Solution

Topping up error

I pay as I go and I got a message to say that the bundle is going to run out soon so I need to top up for next month, so I got the voucher and added it and it started using the voucher I added instead of holding onto it for next month so I’ve ended up using the voucher for next month already cause the pack run out. Can anyone help me out?
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Posts: 100,406
Topics: 546
Solutions: 12,759
Registered: ‎04-04-2012

Re: Topping up error

@LaraL 

I'm afraid you'll need to top up again as you've used the credit. 

Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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