Solved: Topped up wrong number

1988melissah · ‎09-10-2021

Iv switched networks from id to o2, i kept my number so waited for it to change over but i topped up too early and the 10 credit has gone onto the other number instead of the one i kept. Is there anyway of transferring top ups or will i need to top up again

MI5 · ‎09-10-2021

@1988melissah

If it's the same account the credit will remain when the number ports in to O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff · ‎09-10-2021

@1988melissah

You can ring 4445 but I'm sure they will tell you that you have to top up again.

Veritas Numquam Perit

MI5 · ‎09-10-2021

@1988melissah

If it's the same account the credit will remain when the number ports in to O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Topped up wrong number

Data Usage

5G on pay as you go

Sim post ordered

Money back

2g 3g switch off