Topped up successfully but balance isn't showing on my account

[Alexperience]

same as subject message

[pgn · Accepted solution]

Hi @Alexperience - if you got the e-mail confirming the top-up went onto your phone, and an SMS is sent too... Then the amount you paid has been used to 'buy' your bundle for the next month already. 

More on how the PAYG Big Bundles work here:

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

And it sounds like you have top-ups figured out, but just in case, here's the Community

Guide How to Top Up (PAYG)