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Topped up successfully but balance isn't showing on my account

Alexperience
Level 1: Joiner
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same as subject message

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pgn
Level 56: Guvnor
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Hi @Alexperience - if you got the e-mail confirming the top-up went onto your phone, and an SMS is sent too... Then the amount you paid has been used to 'buy' your bundle for the next month already. 

More on how the PAYG Big Bundles work here:

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

 

And it sounds like you have top-ups figured out, but just in case, here's the Community

Guide How to Top Up (PAYG) 

 

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


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pgn
Level 56: Guvnor
  • 20239 Posts
  • 158 Topics
  • 262 Solutions
Registered:

Hi @Alexperience - if you got the e-mail confirming the top-up went onto your phone, and an SMS is sent too... Then the amount you paid has been used to 'buy' your bundle for the next month already. 

More on how the PAYG Big Bundles work here:

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

 

And it sounds like you have top-ups figured out, but just in case, here's the Community

Guide How to Top Up (PAYG) 

 

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


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