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Pay As You Go

Level 1: Joiner
Posts: 1
Registered: ‎22-01-2020

Topped up, but balance remains £0

[ Edited ]

I just topped up £10 and you took some money for me and the balance is £0 still

Posts: 108,671
Topics: 561
Solutions: 14,394
Registered: ‎04-04-2012

Re: Hi

[ Edited ]


The credit is taken in exchange for allowances.


I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 7,296
Registered: ‎18-02-2016

Re: Hi

Welcome to the forum @Aj2!


The above link should answer your question but if anything else comes up then let us know. wink

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