Topped up, but balance remains £0

Aj2 · ‎22-01-2020

I just topped up £10 and you took some money for me and the balance is £0 still

MI5 · ‎22-01-2020

The credit is taken in exchange for allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎23-01-2020

Welcome to the forum @Aj2!

The above link should answer your question but if anything else comes up then let us know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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Topped up, but balance remains £0

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Talkalot

Hello

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