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Level 1: Joiner
Posts: 1
Registered: ‎22-01-2020

Topped up, but balance remains £0

[ Edited ]

I just topped up £10 and you took some money for me and the balance is £0 still

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Posts: 103,855
Topics: 552
Solutions: 13,421
Registered: ‎04-04-2012

Re: Hi

[ Edited ]

@Aj2 

The credit is taken in exchange for allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,132
Registered: ‎18-02-2016

Re: Hi

Welcome to the forum @Aj2!

 

The above link should answer your question but if anything else comes up then let us know. wink

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